Product Manager - Store Systems / ShiftSmart

Description

The Product Manager Store Systems is responsible for defining and delivering software solutions that empower the stores, franchisees, and field operations teams to operate more effectively.

This role will have primary responsibility for the ShiftSmart integration and will also support other capabilities across a product and the broader Store Systems ecosystem. The role focuses on building and enhancing integrated store workflows, improving operational execution, and enabling clear, actionable information across store and enterprise systems.

As a Product Manager, you will own key capabilities across product, store-system integrations, and related operational platforms. You will partner closely with store and field leaders, UX, engineering, vendors, and business stakeholders to ensure our tools and integrations are intuitive, reliable, scalable, and aligned to real-world operational needs.

This role is highly stakeholder-focused and requires strong organization, communication, and facilitation skills to translate complex store, integration, and operational challenges into scalable product solutions.

About the Team

The Store Systems team is responsible for building and evolving the product and related capabilities that support daily store operations, including store data, item and pricing workflows, inventory, ordering, promotions, operational execution, and integrations with other store and enterprise systems.

The team also partners with internal and external platforms to connect store workflows and improve visibility into operational performance. This includes enabling integrations such as ShiftSmart and helping ensure that data, tasks, and outcomes move reliably across systems.

These tools and integrations are critical to simplifying store execution, improving visibility into performance, and enabling more efficient decision-making for stores, franchisees, field teams, and the broader business.

Our mission is to reduce operational complexity, increase store and field productivity, and deliver reliable systems that help stores execute at the highest level.

What Youll Do

Own and evolve product strategy for the product, ShiftSmart integration capabilities, and related Store Systems tools

Translate store, field operations, franchisee, and business needs into a clear product vision, roadmap, and prioritized backlog

Identify opportunities to simplify store operations and improve efficiency through integrated digital solutions

ShiftSmart & Store Systems Integration

Lead product definition and delivery for the ShiftSmart integration, including business requirements, user workflows, data exchange, dependencies, and success measures

Partner with ShiftSmart, engineering, architecture, data, security, and Store Systems teams to establish reliable integration patterns and clear ownership across systems

Coordinate vendor onboarding, testing, pilot readiness, rollout planning, and adoption for new ShiftSmart capabilities

Identify and resolve integration gaps, data-quality issues, exception scenarios, and operational risks that could affect stores or field teams

Store Operations & Product Enablement

Build and enhance capabilities that support store teams in managing daily operations, including item and pricing workflows, inventory, ordering, promotions, store configuration, and operational information

Improve workflow efficiency by reducing manual effort, fragmentation, and redundant processes across the product and connected systems

Partner with store, field, and business stakeholders to deeply understand operational pain points and translate them into scalable solutions

Workflow & Systems Innovation

Drive integration across product, mobile, POS, enterprise systems, and external vendor platforms to create a seamless operational experience

Optimize user experience for store, field, mobile, and desktop workflows

Evaluate opportunities to automate, streamline, and improve operational processes through better system connectivity and data availability

Stakeholder Management & Execution

Act as the primary point of contact across Store Systems, operations, product, technology, vendors, and leadership stakeholders

Facilitate alignment across diverse teams, ensuring clarity on priorities, timelines, dependencies, risks, and tradeoffs

Clearly articulate product decisions, roadmap updates, integration status, and outcomes to both technical and non-technical audiences

Product Delivery & Agile Execution

Write and refine user stories, manage backlog grooming, and participate in sprint planning and execution

Work closely with engineering, architecture, design, QA, vendors, and business partners to deliver high-quality, scalable solutions

Lead testing, pilot validation, rollout, operational readiness, and adoption efforts for new features, integrations, and enhancements

Data, Insights & Continuous Improvement

Define and track KPIs related to adoption, integration reliability, workflow efficiency, operational impact, and store or field outcomes

Leverage data, system performance information, and user feedback to continuously refine workflows and product experiences

Identify opportunities to automate, streamline, and improve operational processes based on performance insights

Additional Skills & Qualifications

Preferred Qualifications

Experience supporting retail, field operations, franchise environments, store systems, or workforce-management integrations

Experience working with external vendors and coordinating integration delivery across multiple organizations

Exposure to reporting tools, dashboards, operational analytics, or integration monitoring

Bachelors degree in a technical, business, or related field (MBA or advanced degree a plus)

Experience Level

Intermediate Level

This is a Contract position based out of Irving, TX.

The pay range for this position is $50.00 - $62.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Irving,TX.

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.