Payment Operations Specialist

Role Description

We are looking for a Cash Management & Treasury Payouts Specialist to join our globally dispersed Payment Operations team to help process our growing volume of domestic and international payments. We operate in the most efficient and effective way in a fast-paced environment while maintaining exceptional service. We are seeking a highly motivated team player, with a ‘can-do’ attitude who is willing to go the extra mile to serve our clients.

• Process daily payment and foreign exchange transactions timely and accurately and deliver exceptional service to all payers and beneficiaries
• Resolve payment related enquiries promptly and independently
• Follow strong financial controls and operate consistently within our regulatory and safeguarding policies
• Maintain cash balances globally to ensure liquidity to meet all deliverables
• Identify processing inefficiencies and collaborate with internal and external stakeholders across various functions to resolve promptly
• Understand cash management and FX trading impacts on Reconciliation / Accounting processes
• Help to train and mentor new team members and help maintain training documentation

Qualifications

• Undergraduate Degree with 3+ years experience in payments, finance or banking operations
• Exceptional attention to detail, sense of urgency / deadline and strong organizational skills
• Great communication and collaboration skills
• A positive, can-do attitude motivated to drive ongoing, continuous improvement
• Fluent English, written and spoken (additional languages are an advantage)
• Ability to work with minimum supervision and drive projects to completion in a fast-paced environment
• Possess a willingness and eagerness to learn with a passion for problem solving and helping customers
• Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
• Previous team lead or mentoring experience an advantage

Benefits

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in
• Work with brilliant people globally
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)