IT Citrix Infrastructure Lead [Remote]

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization.  As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed minimum pay reflects compensation for a  full-time equivalent (1.0 FTE)position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Minimum Pay:

$97,947.20

Position Overview

SUMMARY

The IT Citrix Infrastructure Lead is a senior technical leader responsible for the strategic design, implementation, and continuous improvement of Capital Health’s enterprise Citrix environment. This role serves as the technical authority for virtual desktop and application delivery, ensuring secure, scalable, and high-performance access to clinical and business systems across both on-prem and cloud platforms.

In addition to hands-on engineering responsibilities, this role provides technical leadership to cross-functional teams, influences long-term platform strategy, and drives modernization initiatives related to Citrix, VMware, Azure, and storage infrastructure. The Lead also ensures alignment with organizational goals, security standards, and compliance frameworks (e.g., HIPAA, NIST).

MINIMUM REQUIREMENTS

Education

· Required: Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent experience

· Preferred: Master’s degree or advanced certifications in virtualization, cloud architecture, or information security

Experience

· 8+ years of IT infrastructure experience, including:

o 5+ years leading design, implementation, and support of enterprise Citrix environments

o 3+ years of experience with VMware virtualization and Microsoft Azure integration

o Prior experience in a technical leadership or mentoring capacity

o Experience in highly regulated industries such as healthcare, finance, or government

KNOWLEDGE AND SKILLS

Citrix Expertise (Core Focus):

· Deep expertise in Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, and Delivery Controllers

· Advanced knowledge of Citrix ADC (NetScaler), Citrix Provisioning Services (PVS), MCS, and Citrix WEM

· Experience with FSLogix or Citrix Profile Management for profile and session optimization

· Strong troubleshooting skills across Citrix session performance, access issues, and app delivery

Supporting Technologies:

· Strong proficiency in VMware vSphere, vCenter, and virtual infrastructure best practices

· Solid experience integrating Citrix workloads with Azure, including Azure AD and Azure Virtual Desktop (AVD)

· Expertise in Windows Server environments (2019–2025), GPO, Active Directory

· Understanding of enterprise storage systems (e.g., NetApp, Dell EMC, Pure Storage) as they relate to VDI performance

· Hands-on scripting/automation using PowerShell

· Familiarity with Zero Trust, MFA, and remote access security best practices

· Understanding of regulatory compliance frameworks: HIPAA, NIST, PCI-DSS, CIS Benchmarks

PREFERRED CERTIFICATIONS

· Citrix Certified Expert – Virtualization (CCE-V)

· Citrix Certified Professional – Virtualization (CCP-V)

· Microsoft Certified: Azure Virtual Desktop Specialty or Azure Administrator Associate

· VMware Certified Professional – Data Center Virtualization (VCP-DCV)

· NetApp, Pure Storage, or Dell EMC storage certifications

· ITIL Foundation or equivalent process-oriented certification

ESSENTIAL FUNCTIONS

· Lead the design and implementation of secure, scalable Citrix solutions across on-prem and hybrid environments

· Define standards, best practices, and governance models for Citrix infrastructure, user access, and VDI operations

· Collaborate with cloud, network, security, and application teams to ensure performance and compliance

· Guide Citrix integration with Azure for hybrid workloads and future-state virtualization strategies

· Drive automation and standardization through PowerShell scripting and infrastructure-as-code

· Oversee Citrix-related monitoring, capacity planning, alerting, and incident response processes

· Lead root cause analysis for high-impact Citrix incidents and guide remediation plans

· Mentor and coach Citrix engineers and infrastructure staff to elevate platform support and delivery

· Serve as a technical point of contact for audits, security reviews, and vendor engagements

ADDITIONAL RESPONSIBILITIES

· Contribute to enterprise architecture and cloud transformation strategies involving Citrix and Azure

· Evaluate emerging technologies and tools that enhance user experience, security, and platform resilience

· Participate in budget planning and vendor management for Citrix licensing, support, and infrastructure needs

· Lead platform upgrades, migrations, and lifecycle planning (e.g., Windows Server, VMware, Citrix LTSR)

· Produce and maintain detailed design documentation, SOPs, and knowledge transfer materials

AREAS OF RESPONSIBILITY

· Enterprise Citrix infrastructure (on-prem and cloud-hosted)

· Citrix access gateway and session security

· VMware virtualization and Azure integration

· Windows Server and Active Directory support for VDI

· Storage optimization for profile and workload performance

· Cross-functional technical leadership and mentoring

· Compliance and security alignment for remote access infrastructure

KEY METRICS FOR SUCCESS

· High system uptime and end-user satisfaction with Citrix services

· Efficient delivery of secure, compliant VDI solutions

· Reduction in Citrix-related incidents and faster resolution times

· Improved session performance, logon times, and profile stability

· Increased team knowledge and autonomy through mentoring and documentation

· Timely delivery of platform upgrades and optimization initiatives

· Alignment of Citrix strategy with broader IT transformation and cloud goals

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."

For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity.  Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare.  Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.