Veteran Program Case Manager

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.


Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.


Job Summary

Catholic Charities of the Archdiocese of St. Louis, service line St. Patrick Center, provides client-centered support to individuals seeking stability and long-term success. In this role, you will assess client eligibility, identify strengths and needs, and help clients secure stable housing. You will conduct in-home visits, assist with essential needs such as transportation and food, and guide clients in developing monthly budgets that promote sustainability. Collaboration is key, and you will work closely with the ICM team, SSVF Peer Support, and other community partners to ensure clients receive holistic, coordinated care. This position maintains timely and accurate documentation in CaseWorthy, manages organized client files, and contributes to meeting program goals outlined in the SSVF grant. You will also provide referrals to resources addressing mental health, substance use, legal needs, VA benefits, and additional SPC programs when appropriate. This role is ideal for a motivated, organized professional who is passionate about making a meaningful difference in the lives of others while supporting the overall success of the program. Other duties may be assigned as needed. Our core working hours are Monday through Friday, 8:00 am to 4:30pm.

Overview and Responsibilities

• Assess client program eligibility at initial intake
• Assess the client's strengths, desires, and immediate/long term needs
• Assist with stably housing clients within 30 days of enrollment
• Make in-home visits to observe indicators of the client's progress
• Assist clients with their transportation, clothing, furniture and food needs
• Assist clients with monthly budgeting
• Contribute to the ideas and processes of the ICM team
• Collaborate with SSVF Peer Support services as needed
• Receive input from ICM team members regarding housing, mentoring, substance use, and other immediate/long term needs
• Responsible for meeting goal indicators as outlined in the SSVF grant
• Assist and complete special case management projects as directed by program Manager or program Director
• Complete daily and monthly departmental paperwork
• Update clients' electronic files in CaseWorthy daily, to include communication with clients, services provided, or any internal or external referrals made
• Create and maintain an organized hard copy file for each client
• Refer clients to additional resources to address other service needs such as substance abuse, mental health and legal assistance
• Make referrals to other SPC Programs as appropriate
• Refer clients to local VA medical centers for potential health and financial benefits assistance.
• Other duties as assigned

Knowledge and Experience Requirements

• College degree required
• BSW or related field preferred.
• Prefer 1-2 years' experience working with the unhoused population preferred.
• Knowledge of housing and other supportive service resources
• Driver's license (MO residents require a Class E)
• Current and valid auto insurance
• Reliable vehicle

Skills and Competencies Required

• Ability to follow, understand and meet grant requirements including paperwork
• Interest in helping veterans reach their full potential
• Ability to work well with a wide range of people in various settings
• Excellent computer skills and the ability to process large amounts of data
• Ability to handle confidential information
• Ability to remain calm in stressful situations
• Ability to manage a large caseload
• Works with other employment and veteran services programs within the community
• Works with the staff in other SPC programs
• Networks with federal, state, and local agencies

Resources for Which Accountable

None

St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.


Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.


Our Mission

To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.

Transforming lives and working to create a community where everyone has access to sustainable housing, employment, and healthcare.

Benefits

As a part of the Catholic Charities family, you'll have the resources to care for those closest to you. Options include generous parental leave policies, flexible working arrangements, group life insurance, permanent health insurance, and dedicated support to help you find the right child care or elder care.