Telecom Engineer (Cisco)- L3

Telecom Engineer (Cisco)- L3

Location: Bethpage, NY or Plano, TX (Onsite)

Duration: Fulltime

Job Description:

Skills Desired:

• 6–12 years of experience in Cisco UCCE environments, with expertise in ICM scripting.

• Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.

• Proficiency with Cisco CUCM and Cisco Voice Gateways.

• Experience with Cisco CVP and Finesse agent desktop.

• Ability to analyze logs and troubleshoot issues across the full contact center stack.

• Experience in supporting enterprise-level, high-availability telephony environments.

• Familiarity with CCaaS platforms (e.g., Google CCAI, Genesys Cloud).
• Knowledge of CRM integration and REST API-based call flow enhancements.
• Cisco certifications such as CCNP Collaboration or UCCE Specialist.
• Experience with CUIC reporting, Live Data, and real-time dashboards.

Roles and Responsibilities:

• Develop and maintain ICM call routing scripts to support business needs and customer experience goals.

• Analyze and troubleshoot SIP call flows, signaling, and media-related issues.

• Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration.

• Support and maintain Cisco Voice Gateways (CUBE, SIP).

• Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms.

• Participate in solution design, capacity planning, testing, deployment, and upgrades.

• Document system configurations, call flows, and technical procedures in line with enterprise standards.

If you are interested, please send me your updated resume ASAP with below details:

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Looking forward for your response..

Thanks and Regards,

Abhishek Singh

Jconnect Infotech Inc.

168 Barclay Center Ste. 347,

Cherry Hill, NJ 08034

Contact: View phone number on click.appcast.io

Email: View email address on click.appcast.io.