Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician – OAM Equipment Solutions

Position Overview
Join our team as a Field Service Technician, where you will diagnose, troubleshoot, and repair industrial ink jet, vision, and paper-handling systems. This role is ideal for a self-starter who excels at technical problem-solving and delivers exceptional customer service. You will provide critical on-site and remote support to new and existing clients within your assigned territory. This position requires regular regional travel with additional compensation for overnight stays.

What We Offer

• Competitive salary commensurate with your experience
• Generous Health and Benefit Offerings
• Paid Time Off (PTO)
• Predictable travel schedule with no weekend travel

Key Responsibilities

• Technical Service & Repair: Perform on-site and remote diagnosis, troubleshooting, configuration, and mechanical/electrical repairs on industrial print and mail automation equipment.
• Installation & Training: Set up new systems at customer locations and train operators on proper equipment operation and routine maintenance.
• Inventory & Asset Management: Manage assigned parts inventory, coordinate supply chain needs with headquarters, and identify replacement parts accurately.
• Documentation: Complete service tickets, document parts used and labor hours, and secure customer sign-offs upon job completion.
• Travel Coordination: Efficiently arrange personal field travel, manage overnight accommodations, and submit expense reports on time.
• Collaboration & Culture: Partner with Sales Executives, field peers, and original equipment manufacturers (OEMs) while championing a positive, collaborative company culture.

Required Skills and Qualifications

• Experience: 3–5 years of field engineering or electro-mechanical repair experience, ideally focusing on printing equipment, presses, automated transport systems, or paper-flow mechanics. 
• Technical Diagnostic Skills: Strong ability to troubleshoot root causes of mechanical and electrical failures to minimize customer downtime.
• Digital Literacy: Proficiency using smartphones, tablets, computers, and the Microsoft Office Suite (Word, Excel, Outlook). Basic knowledge of AI and ability to increase comprehension as demands increase. Knowledge of relational databases is a plus.
• Communication: Clear, professional verbal and written communication skills for direct interactions with customers, vendors, and internal teams.
• Learning Agility: Willingness and ability to lean and grow as equipment configurations change, new equipment lines are added, diverse and technical products are incorporated into business offerings.
• Mobility: A valid driver’s license and a clean driving record are required.
• Physical Ability: Capability to stand and sit for extended periods, lift 10 lbs frequently, and occasionally move up to 50 lbs.

Schedule and Travel Expectations

• Travel Frequency: Up to 60% regional travel, mostly involving overnight stays.
• Typical Shift: Technicians generally travel Tuesday through Thursday, with in-office or remote work on Mondays and Fridays. No weekend travel is required.
• Flexibility: Willingness to work irregular hours outside standard daytime shifts to meet tight customer deadlines when necessary.

·       Assigned Home Base : Cleveland HQ Office

Military veterans are highly encouraged to apply.

We are growing. OAM Equipment Solutions is a well-established leading distributor of hardware solutions for the print, mail, and packaging industries. Some of these solutions include inkjet printing, camera vision, and production finishing systems. OAM has a history of success. We hold fast to a positive, growth-focused, team-oriented, and collaborative workplace. We are hands on, roll up your sleeves, with an extreme customer focus. We can't imagine working anyplace else.

Company Description

We are growing. OAM Equipment Solutions is a well-established leading distributor of hardware solutions for the print, mail, and packaging industries. Some of these solutions include inkjet printing, camera vision, and production finishing systems. OAM has a history of success. We hold fast to a positive, growth-focused, team-oriented, and collaborative workplace. We are hands on, roll up your sleeves, with an extreme customer focus. We can't imagine working anyplace else.