Clinical Account Executive (Respiratory DME)

Job Description

Job Description

POSITION: CLINICAL ACCOUNT EXECUTIVE (RESPIRATORY DME)

LOCATION: SAN FRANCISCO BAY AREA AND NORTHERN CALIFORNIA

EMPLOYMENT TYPE: FULL-TIME (EXEMPT)

BASE SALARY: $75,000 TO $95,000 annually, depending on qualifications and experience, plus a competitive quarterly commission program based primarily on qualified new patient referrals and admissions.

Company Vehicle Provided

ABOUT MY BEST HOMECARE:

My Best Homecare (MBHC) is a Joint Commission-accredited provider of home respiratory medical equipment headquartered in San Jose, California. Since 2005, we have specialized in providing advanced respiratory care to medically complex adult and pediatric patients throughout California.

Our clinical expertise includes supporting patients with many respiratory conditions such as:

• Chronic Obstructive Pulmonary Disease (COPD).
• Amyotrophic Lateral Sclerosis (ALS) and other neuromuscular disorders.
• Spinal cord injury.
• Chronic respiratory failure.
• Bronchopulmonary dysplasia (BPD) in infants.

We carry a wide range of respiratory home medical equipment including:

• Home mechanical ventilation, including both invasive and non-invasive.
• Airway clearance therapy.
• Home oxygen therapy, including low flow and high flow.
• Other respiratory equipment.

Unlike traditional DME providers, MBHC specializes in medically complex respiratory patients requiring advanced clinical management. Our Respiratory Therapists work closely with physicians, hospitals, case managers, and caregivers to ensure patients receive the highest level of care in the home.

POSITION SUMMARY:

MBHC is seeking an experienced, motivated, and relationship-focused Clinical Account Executive to develop and strengthen referral relationships throughout our service areas.

This field-based position serves as the primary clinical liaison between MBHC and physicians, hospitals, case managers, rehabilitation facilities, specialty clinics, and other referral sources. The successful candidate will educate healthcare professionals about MBHC's specialized respiratory services while developing long-term referral relationships built on trust, responsiveness, and exceptional patient outcomes.

The ideal candidate is clinically knowledgeable, highly professional, self-motivated, and passionate about improving the lives of medically complex respiratory patients.

ESSENTIAL RESPONSIBILITIES:

• Develop and maintain referral relationships with physicians, hospitals, case managers, respiratory departments, rehabilitation hospitals, skilled nursing facilities, long-term acute care hospitals (LTACHs), home health agencies, and specialty clinics throughout the assigned territory.
• Educate referral sources regarding MBHC's advanced respiratory services, including home ventilation, tracheostomy care, airway clearance therapy, oxygen therapy, and complex respiratory disease management.
• Promote MBHC's clinical expertise and patient-centered approach to hospital discharge planning and continuity of care.
• Identify new referral opportunities while strengthening existing referral relationships.
• Collaborate closely with intake, respiratory therapists, operations, and billing teams to ensure smooth hospital-to-home transitions.
• Maintain accurate and timely documentation of referral activities using the Company's CRM system.
• Represent MBHC at hospital meetings, educational programs, professional conferences, community events, and industry functions.
• Maintain regular communication with management regarding referral activity, market trends, competitive intelligence, and business development opportunities.
• Conduct all business activities ethically and in compliance with applicable federal and state healthcare laws, including HIPAA and anti-kickback regulations.
• Perform other duties and special projects as assigned.

QUALIFICATIONS:

Applicants must possess one of the following:

• Active California Respiratory Care Practitioner (RCP) license (RRT or CRT).
• Active California Registered Nurse (RN) license.
• Active California Licensed Vocational Nurse (LVN) license.
• Minimum of 1 year of successful healthcare sales or clinical marketing experience in respiratory DME, home health, hospital services, or a related healthcare field.

In addition, candidates should possess:

• Excellent verbal, written, and presentation skills.
• Strong relationship-building and networking abilities.
• Professional appearance and demeanor.
• Outstanding organizational and time-management skills.
• Ability to work independently while collaborating effectively with an interdisciplinary team.
• Strong computer skills, including Microsoft Office and CRM software.
• Ability to communicate effectively with physicians, hospital executives, clinicians, patients, and caregivers.

PREFERRED QUALIFICATIONS:

• Experience in home respiratory DME.
• Experience with home mechanical ventilation.
• Experience serving COPD, ALS or neuromuscular disease patient populations.
• Existing professional relationships with Bay Area physicians, hospitals, rehabilitation facilities, or specialty clinics.
• Working knowledge of Medicare, Medi-Cal, California Children's Services (CCS), and commercial insurance coverage for respiratory DME.
• Experience using CRM platforms to manage referral relationships and sales activities.

SUCCESS IN THIS ROLE:

Successful Clinical Account Executive consistently:

• Build trusted relationships with physicians and healthcare professionals.
• Increase qualified referrals and patient admissions.
• Identify new referral opportunities.
• Maintain consistent contact with assigned referral sources.
• Deliver exceptional customer service before, during, and after patient admission.
• Represent MBHC with professionalism, integrity, and clinical credibility.

COMPENSATION & BENEFITS:

MBHC offers a competitive compensation package, including:

• Competitive base salary.
• Quarterly commission program based primarily on qualified new patient referrals and admissions.
• Company-provided vehicle.
• Company laptop and mobile phone.
• Medical, dental, vision, and life insurance.
• Paid holidays.
• Paid Time Off (PTO).
• Retirement plan participation.
• Career advancement opportunities within a growing specialty respiratory organization.

PHYSICAL REQUIREMENTS:

• Frequent driving throughout the assigned territory.
• Frequent standing and walking in hospitals, physician offices, and healthcare facilities.
• Regular use of computers, tablets, and mobile devices.
• Ability to occasionally lift and transport up to 45 pounds of equipment or marketing materials.
• Ability to communicate effectively in person, by telephone, and electronically.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

CONDITION OF EMPLOYMENT:

This position requires extensive daily travel throughout the assigned territory using a company-provided vehicle.

Applicant must:

• Possess a valid California driver's license.
• Maintain an acceptable driving record in accordance with MBHC's automobile insurance eligibility requirements.
• Successfully complete a motor vehicle record (MVR) review annually.
• Operate company vehicles safely and comply with all Company vehicle safety policies and applicable traffic laws.
• Be legally authorized to work in the United States.
• Successfully complete all required pre-employment screenings, including verification of work authorization, employment and professional references, education verification, and any background screening conducted only after a conditional offer of employment and in accordance with applicable California law.

WHY JOIN MY BEST HOMECARE?

At MBHC, marketing is clinical. Our Clinical Account Executives represent one of California's most respected providers of complex home respiratory care. You will work alongside experienced Respiratory Therapists and clinical leaders while partnering with leading physicians, hospitals, and specialty clinics to improve the lives of medically complex patients throughout Northern California.

If you're passionate about clinical excellence, relationship-building, and making a meaningful difference in healthcare, we'd like to hear

EQUAL EMPLOYMENT OPPORTUNITY

My Best Homecare is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, California, or local law.