ERP Application Analyst Sr - Quality Assurance & Testing

Department: 12294 Enterprise Corporate - Business Applications

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

This position supports and optimizes symplr Time & Attendance and Staff Scheduling systems by partnering with clinical, operational, HR, payroll, and IT teams. Focuses on workforce scheduling, staffing operations, system integrations, and ERP quality assurance, including SIT/UAT testing and defect management.

Preferred: Experience with symplr, UKG, Workday, Kronos, or similar workforce management platforms in a healthcare environment.

Pay Range:

Major Responsibilities:

• ​​ Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff.

• Assists with conversion and operational support planning activities and task of multiple simultaneous projects. Manages training when applicable.

• Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction. Acts independently fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict.

• Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Performs and assist other team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary.

• Effectively communicate with users addressing certain aspects of complex project requirements such as specifications definition/review, impact monitoring, user updates, training, needs definition and related support; effectively explain the functioning of the application software and related systems to the users. Communicates and interact with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality.

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possess expertise in the clinical service lines business unit plus an understanding of the IT organization's systems and capabilities. Negotiates agreements and commitments by facilitating communication between clinical service lines, business units and IT from initial requirements to solutions

• Serves as an experienced Information Technology advisor providing users a better understanding of Epic platform and other computer software capabilities and limitations. Evaluates vendor offerings, software enhancements/review for adherence to technical standards, facilitate development, implementation and maintenance tasks, and maintain the integrity of programs and data

• Analyzes business and clinical service line operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assist in the business process redesign and documentation as needed for new technology. May make recommendations for buy vs. build decisions and do feasibility studies

• Prepares project plans, which includes definition, scope, resources and schedules; prepares a detailed project timeline and budget estimate and completes programs and projects within established budget and deadlines

• Coordinates of all aspects of assigned system development, implementation, operation and maintenance; including application design, development, testing and documentation, development tool, network and operating system maintenance and system performance monitoring. Works to assure maximum system availability and data integrity. Coordinates the development of reports, queries, forms and screens to meet process and information needs of users

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• ​ Bachelor's Degree (or equivalent knowledge) in Computer Science or related field

Experience Required:

• ​ Typically requires 5 years in working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation

Knowledge, Skills & Abilities Required:

• Proficient in using applications, operating systems and databases to include the hardware, platform, connectivity, and interface design

• Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures

• Strong project management skills with ability to use project management software

• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members

• Organizational and analytical skills. Strong ability for technical problem solving logical and organized thinking. Strong problem and issue resolution skills

• Strong written and oral communication skills. Ability to effectively handle customer contacts. Ability to work closely with health care application users, vendors, and technical professionals

• Proficient in translating user requirements into system specifications. Understanding of change management practices and procedures

• Demonstrated understanding of technical components and how they relate to applications

Physical Requirements and Working Conditions:

• ​​Must be able to sit up to 80% of each workday.

• Must be able to perform fine hand manipulation when using computer keyboard.

• Must have ability to perform work related travel and therefore may be exposed to road and weather hazards.

• Exposed to normal office environment

• Must operate all equipment necessary to perform the duties of the job

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.