Workday Developer

Workday Support Engineer Randstad is seeking highly capable Workday Support Engineers to join our inclusive team. As a Workday Support Engineer, you will support end-users, ensuring efficient and effective resolution of Workday-related issues. In addition, you will be developing and implementing Workday configurations. This role involves a blend of technical skills and customer service, requiring a proactive and user-centric approach. Job Duties: Provides technical support, optimization related to business processes, security and data integrity for the Workday application. Provide technical support and guidance to end-users for issues related to Workday HCM modules. Should have deep knowledge on Workday concepts. Develop, configure and implement Workday changes. Should have basic Workday knowledge of advanced modules like, Recruitment, Benefits and Payroll. Previous experience in application support with Workday HCM. Should have experience working on onsite/offshore models. Collaborate with offshore teams for handoffs. Collaborate with technical teams or vendors to resolve basic technical issues. Provide technical expertise to support teams. Maintain comprehensive documentation of system configurations, changes, and issue resolutions. Create and update user guides and training materials. Diagnose and troubleshoot system-related issues, including errors, performance problems, and data discrepancies. Understanding of software skills such as design, development, maintenance, testing and software improvement. Flexibility to react effectively to changing priorities and a willingness to step outside of role boundaries to achieve results. Workday certification or relevant training is a plus. Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress updates, and handling customers with a consummately professional attitude. Ensure customer satisfaction throughout the end-to-end customer experience, providing a single point-of-contact for the customer with transparent and timely communication. Document issue(s), equipment being used, steps taken and resolution, also update and request self-help and knowledge base articles as appropriate. Provide accurate, timely, and professional resolution and follow up for all supported issues. Provide quick identification and control of high priority issues. Provide accurate escalation of tickets per departmental procedures. Job Requirements: 5+ years of experience in managing Workday support tickets. 5+ years of Workday configuration and development experience. Qualified candidates should have deep knowledge on Workday concepts. Qualified candidates should have basic Workday knowledge of advanced modules like, Recruitment, Benefits and Payroll. Qualified candidates should have previous experience in application support with Workday HCM. Qualified candidates should have understanding of HR processes and data. Workday certification or relevant training is a plus. Excellent customer service and organizational skills are required. Tech savvy, good problem-solving, analytical, and team-working skills. Ability to perform under a high pressure environment. Samprasoft