Service Coordinator

Job Location: Greensboro, NC 27409. Position Type: Full Time. Day shift, Monday‑Friday. Responsibilities Scheduling, dispatching and managing service jobs for our field technician team per work order and guidelines. Complete customer service work authorizations by coordinating with service technicians, foreman, manager and parts department as needed. Provide cost estimates or quotations as required to customers. Ensure the customer has sufficient credit for the work authorized, set up payment plans as needed and be able to explain pricing options to customers. Identify all repair needs with service technicians. Communicate estimated job start time and completion date, update the customer of changes or additional concerns as they arise. Make additional service work recommendations that align with the technician’s inspection of customer equipment and found during repair of the equipment. Assign SPG’s or estimated repair times to work order segments. Approve technician’s service report and perform final inspections. Review invoice with customer prior to closing work order and answer any additional questions the customer has. Invoice customer based on internal and warranty work. Work directly with service manager to assist with service department administrative and business duties as assigned. Qualifications High School diploma or equivalent experience. 3 or more years of experience as a service writer, warranty processor or service advisor in a related industry strongly preferred. Excellent communication skills with attention to detail and consistent follow up. Daily computer usage in work order systems, with experience in CDK at plus. Knowledge of service department operations and/or warranty processes preferred. Physical Demands Physical Effort: Service Coordinators frequently perform inspections on machines, requiring some physical effort daily. They must be able to move on/under machines to perform inspections and often lift objects weighing up to 50 pounds unassisted. Service writers may visit agriculture/construction sites with irregular terrain and loose‑footing areas. Working Conditions: Service Coordinators often work in the service and repair shop, where hazardous conditions exist. Risks include exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. Coordinators must follow strict safety procedures, use proper equipment safety, and wear PPE while in hazardous areas. Travel: Little to none. Benefits Extended health, dental, and vision insurance (day one of employment). Health savings account options. Flexible spending account options. Disability and life insurance. 401(k) with employer match and profit share (after 90 days of employment). Annual tools and PPE allowance. Paid time off and paid holidays. Employee recognition rewards program. Opportunities to attend a yearly cruise for top performers. Opportunities for leadership and professional growth. Quarterly group outings, company events, and employee recognition programs. #J-18808-Ljbffr