Senior Revenue Operations Manager

Role Description

We're looking for a Senior Revenue Operations Manager to own operations for Customer Success (CS) and Solution Design and Delivery (SD&D), reporting to the Director of Revenue Operations. This is a full-ownership role: you'll be responsible for the strategy, systems, processes, analytics, and enablement for both organizations. You won't just respond to requests; you'll identify what the business needs, bring a recommendation, design a solution that works for the teams involved, build it, and lead the change.

This role is embedded in the business, not supporting it from a distance. You'll work alongside CS and SD&D leadership, join their team calls, and own the operational roadmap for both organizations. If you thrive working directly with post-sales leaders, enjoy presenting your work, and want to understand the business deeply enough to have opinions about it, this role will feel natural.

Business Outcomes

• Increased net revenue retention (NRR) through proactive customer health monitoring, streamlined renewal and upsell workflows, and reduced preventable churn.
• Decreased time to go live and fewer implementation cancellations through optimized SD&D scoping and onboarding risk signal detection.
• Year 1 Revenue pacing at or above budget, driven by accurate implementation milestone tracking and early identification of at-risk accounts.
• Improved visibility into churn risk, expansion opportunity, and post-sales performance for CS and SD&D leadership.
• Bookings accuracy consistently at or above 85%.
• Reduced operational overhead through automation of manual, recurring tasks and consolidation of cross-functional signal delivery.

Responsibilities

• CS Operations: Own CS operations end to end: account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene.
• SD&D Operations: Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows.
• Analytics & Reporting: Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems.
• Salesforce Administration: Serve as system administrator for CS and SD&D: flows, validation rules, permission sets, assignment rules, and custom configurations following RevOps governance best practices.
• Automation: Convert manual reporting, data cleanup, and recurring administrative work into automated, repeatable processes.
• Stakeholder Partnership: Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion.
• Project Management: Manage RevOps projects and serve as the primary RevOps contact for CS and SD&D, with proactive stakeholder communication throughout.

Qualifications

• A proactive, self-directed operating style: you find operational gaps and drive improvements before they’re assigned to you, and you can articulate how each improvement connects to business outcomes.
• Strong stakeholder management and communication: ability to partner with senior leaders across multiple organizations simultaneously, navigate cross-functional process redesign without formal authority, and present work confidently to leadership and company-wide audiences.
• Proven ability to convert manual, recurring work into automated, scalable solutions.
• Salesforce admin proficiency: flows (record-triggered, scheduled, and autolaunched), validation rules, permission sets, and custom objects following governance best practices.
• Background in Revenue Operations, CS Operations, or Post-Sales Operations, with exposure to both customer success and implementation or technical teams.

Nice to have

• Strong CS and post-sales domain knowledge: health scoring methodologies, renewal and expansion motions, churn analysis, onboarding workflows, and the KPIs post-sales teams are measured against.
• Familiarity with ecommerce, fraud prevention, fintech, or adjacent industries; understanding of chargebacks, GMV, authorization rates, and dispute management is a real advantage.
• Experience using AI tools (Claude, Gemini, or similar) for workflow automation, data analysis, or operational decision support; hands-on experience with enterprise platforms like Agentforce, Slack AI, or Salesforce-Slack integrations.
• Experience with LeanData or similar account assignment and routing tools, and/or CPQ processes and tooling.
• Working familiarity with Outreach, Looker, and Jira.
• Formal Salesforce certification (Administrator, Advanced Administrator, or similar).

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Compensation

In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.

• Base Salary Ranges by Pay Zone:
• Tier 1 (NYC/SF Bay Area/Seattle): $130,000 – $140,000 annually
• Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $120,000 – $135,000 annually
• Tier 3 (US - All Other): $110,000 – $130,000 annually

Equity: This role is eligible for a stock option grant of 2,000 stock options, based on the position level and internal compensation guidelines.

Bonus: This role is eligible for an annual performance bonus of up to 10% of base salary.

Work Model

This is a 100% remote position. Occasional travel is required for company and team onsites, approximately once per quarter.