Student Services Generalist (Career)

Student Services Generalist (Career) The Student Services Generalist is the primary contact with students who are in need of Career advising and guidance. The Generalist will be responsible for assisting students through career advising, exploration, and appropriate major sections in alignment with their career choice. The Generalist will perform academic advising as needed and will engage in institutional retention initiatives, oversee the Owl Leadership Academy, and support the Community College 3.0 initiatives established by the College. Responsibilities Provides direction, process overview and information to students, parents, non‑traditional, and adult learners regarding the College admission process, registration, financial aid, student account functions, College programs, activities and student services. Provides referrals for the Americans with Disabilities Act and other special needs. Monitors services and flows of traffic in the Student Development One Stop Centers as it relates to Career Services. Responsible for the oversight, utilization, and reporting of Career Services technology platforms, including VMock, Handshake, Focus 2, Stepping Blocks, Parker Dewey, EAB Navigate, and Forage, while providing training, support and data analysis to advance student career readiness and engagement. Develops career and individual action plans through the use of EAB Navigate Journeys and other supporting career tools to guide students toward on‑time graduation and preparation for internship, experiential learning, and job placement to ensure career readiness. Coordinates effective communication to student body to market any and all career opportunities local and abroad. This includes, but is not limited to phone calls, text messages, emails, and utilizing retention platform tools to reach out to students. Oversees the Owl Leadership Academy, including the recruitment, hiring, training, supervision, and career development of student leaders. Ensures participants develop workforce‑ready skills through alignment with the NACE Career Readiness Competencies. Collaborates with the academic division on updates and trainings pertaining to the NACE (National Association of Colleges and Employers) Career Readiness Competencies. Assists with new adult learner student orientations and provides ongoing information to students, potential students, and parents regarding policies, programs, and procedures. Reads, interprets and communicates College policies and procedures. Recommends improvements in department procedures and collaborates with other staff, administrators, and faculty to identify improvements needed in procedures and communication. Performs related duties as assigned by supervisor. Education Requirements Bachelor’s degree required. Experience Outstanding customer service and communication skills. Experience working with diverse student populations. Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint). Competencies and Skills Strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members. Quick study ability to grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize. Analytical and problem‑solving skills. Ability to take initiative to solve problems. Ability to collaborate with others. Commitment to student service and a diverse population. Comfortable with using multiple tech platforms to effectively assist students. Physical Demands and Work Environment This position’s duties are normally performed in a typical interior/work environment based on the scheduled activities. Some physical effort required; the employee must occasionally lift and/or move up to 25 pounds. No or very limited exposure to physical risk. Some travel required. Salary $53,000 Benefits We offer a comprehensive benefits package for full‑time faculty and staff which includes medical, dental and vision benefits. We also offer twenty vacation days, ten paid holidays and a ten‑week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non‑credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university. Terms of Employment Full‑time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off‑campus sites as needed by the college. Flexible hours are required throughout the year, especially at peak times. Position may be required to work at any campus at any time. Employees must establish primary residency in New Jersey within one year of appointment unless an exemption applies. EEO Statement UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs. UCNJ is an EEO/AAP Employer/Protected Veteran/Disabled. #J-18808-Ljbffr UCNJ Union College of Union County, NJ