Assistant Restaurant Manager

Dunkin

We are looking for Assistant Restaurant Managers to help lead our team at Dunkin'!

The Assistant Restaurant Manager supports the General Manager in building a team of dedicated people who deliver great guest experiences and strong results. They help develop Crew Members and Shift Leaders, oversee daily operations, and ensure standards are consistently met.
Responsibilities

Team Leadership

Assist in recruiting, hiring, onboarding, and developing employees
Communicate job expectations and hold team members accountable
Provide coaching, training, and feedback to support team development
Foster a respectful and positive work environment

Operational Excellence

Create and maintain a guest-first culture in the restaurant
Ensure shifts are staffed appropriately to meet service goals
Maintain a safe, clean, and compliant work environment (safety, sanitation, and food safety standards)
Ensure brand standards, procedures, and systems are consistently executed
Review guest feedback and operational assessments to drive improvements

Profitability & Results

Support cost control to maximize profitability
Help execute marketing promotions and product rollouts
Train team members on new products and promotions
Drive sales goals, track performance, and support continuous improvement

Skills and Qualifications

Previous restaurant, retail, or supervisory experience preferred
Strong leadership and communication skills
Proficient in math, writing, and basic computer skills
At least 18 years of age (where applicable)
High school diploma or equivalent required (college a plus)
Knowledge of financial management and P&L basics preferred

Competencies

Focus on Guests

Exceeds guest expectations with urgency and care
Resolves concerns using guest recovery practices
Looks for opportunities to improve guest satisfaction

Passion for Results

Sets and maintains high standards for self and others
Meets or exceeds performance goals
Uses reports and metrics to identify opportunities and deliver results

Problem Solving & Decision Making

Identifies issues quickly and implements solutions
Uses available information to make sound decisions
Empowers others to resolve problems when appropriate

Team Building & Relationships

Develops and maintains strong relationships with team members
Operates with integrity and respect
Encourages collaboration and accountability
Recognizes and rewards team performance

Developing Others

Provides ongoing coaching and feedback
Creates opportunities for growth and skill development
Supports training and resources to strengthen team capabilities

Business & Financial Acumen

Understands competition and guest needs to drive business decisions
Reviews key financial metrics to identify trends and set goals
Helps manage resources to improve profitability and performance

Apply

Vacancy posted 2 days ago

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