Guest Service Agent

Embassy Suites by Hilton Dallas Love Field

Location: Dallas, TX
Job Type: Full-Time / Part-Time
Schedule: Flexible availability required, including weekends and holidays

Join Our Team

Embassy Suites Dallas Love Field is looking for a friendly, energetic, and guest-focused Front Desk Agent to join our hospitality team. If you enjoy creating memorable guest experiences and thrive in a fast-paced environment, we'd love to meet you.

Position Summary

As a Front Desk Agent, you will be the first and last impression for our guests. You'll provide exceptional customer service by welcoming guests, handling check-ins and check-outs, answering questions, resolving concerns, and ensuring every guest has an outstanding stay.

Key Responsibilities

• Greet guests with professionalism and warmth
• Process guest check-ins and check-outs efficiently
• Handle reservations, room assignments, and payment processing
• Respond to guest requests and resolve concerns promptly
• Answer phone calls and provide hotel information
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Maintain accurate guest records using hotel property management systems
• Promote hotel amenities, services, and local attractions
• Ensure compliance with Hilton brand standards and hotel policies

Qualifications

• Previous hotel front desk or customer service experience preferred (but willing to train the right candidate)
• Strong communication and problem-solving skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced environment
• Basic computer skills required
• Flexible schedule, including nights, weekends, and holidays
• Experience with PEP property management system is a plus

What We Offer

• Competitive pay
• Hilton team member travel discounts
• Growth and advancement opportunities
• Supportive team environment
• Paid training
• Employee recognition programs