Guest Services Associate

Guest Services Associate

Amazing Guest Services Opportunity at Healthcare Facility in Pittsfield, MA

Role: Guest Services Associate

Schedule: Evenings - 3:00 PM - 11:30 PM Full Time 40hr per week

PLEASE NOTE: COVID VACCINATION (dose date on or after 10/3/23) NOW REQUIRED FOR THIS HEALTH SYSTEM. Exemption forms are available in Trio/Downloadable Forms (Both forms REQUIRE Provider/Religious Leader Signatures), or please ask your delivery team for documents. IF APPROVED BY HEALTHSYSTEM TRAVELER WILL WEAR A MASK AT ALL TIMES WHILE ON SITE. To avoid delays in processing, please be prepared to provide your covid vaccination card/or intent to fill out exemption form with profile submission. Thank you!

About the Role

This role is responsible for the safe and timely transport of patients and their belongings to and from inpatient rooms and care areas and upon discharge. Responsible for greeting family members and visitors and escorting them to various locations throughout the facility. Screens family members and visitors to ensure the safety and security of visitors and staff, notify security discretely should the person be a VIP.

Additional Requirements (including but not limited to):

• Familiar with transport equipment such as, stretcher, oxygen tanks, and hospital/ICU beds.
• Ability to follow instructions.
• Ability to perform repetitive duties.
• Willingness to complete assignments with a high level of quality and consideration of patients, staff, and visitors.
• Ability to receive constructive criticism professionally.
• Ability to communicate effectively.
• Ability to use communication devices such as telephones, computers, bar codes, pagers, etc.
• Works well together with different units and departments throughout the Hospital community
• Full knowledge of hospital ethics and policies as they pertain to the job are required.
• Requested time off during the course of this assignment MUST be noted and verified at upload. RTO REQUESTS AFTER UPLOAD WILL NOT BE APPROVED!! NO MORE THAN 5 DAYS OF RTO WILL BE ACCEPTED (less is better).

PLEASE PROVIDE AT LEAST TWO SPECIFIC INTERVIEW DATES/TIMES OF AVAILABILITY FOR INTERVIEW MUST BE ADDED TO TRIO/ PROFILE - PROFILES WILL NOT BE PRESENTED WITHOUT THIS INFORMATION. "ANYTIME" WILL NOT BE ACCEPTED.

SUBMISSION REQUIREMENTS

• 3+ years current experience working with public
• HS graduate or GED
• Demonstrate the ability to effectively interact with patients, families, other health care providers required.
• Hospitality experience STRONGLY PREFERRED
• Valid Driver License required for this need
• Must be able to work independently with minimal supervision/assistance
• Ability to comprehend, speak and write the English language
• Knowledge of medical terminology required
• Must possess sight/hearing senses or use prostheses that will enable these senses to function adequately so the requirements of the position can be fully met.

Profile Requirements:

• Work History
• 1 Supervisory Signed Reference (from within the past two years of employment)

ABOUT THE FACILITY

The facility is a 298-bed teaching hospital and is ranked among the safest hospitals in the nation by The Leapfrog Group, which has given them Straight "A" grades since the inception of Leapfrog's patient safety program, one of only 42 hospitals in the nation to achieve this honor; and recipient of both the 2017 and 2018Healthgrades Patient Safety Excellence Award. This Medical Center offers a full continuum of medical specialties, including anesthesiology, dentistry, emergency medicine, family medicine, internal medicine, around the clock neurology and neurosurgery, obstetrics and gynecology, ophthalmology, orthopaedic surgery, otorhinolaryngology (ear, nose and throat), pathology, pediatrics, psychiatry, radiation oncology, radiology, rehabilitation, substance abuse, cardiac rehabilitation, a sleep lab and others. BMC has a state-of-the-art diagnostic imaging department, with MRI, high-speed CT, ultrasound, x-ray, mammography and more, providing 24-hour service. The facility has previously been honored by Healthgrades with its Distinguished Home Hospital Award for Clinical Excellence and was one of Healthgrades America's Best Hospitals in 2016. BMC is a not for profit medical center fully accredited by The Joint Commission.