Free People Product Flow Manager

Product Flow Manager

This position is located at 11700 Rock Rose Ave, Austin, Texas, 78758 United States

Role Summary

A Product Flow Manager leads the back of house operations and maintains the flow of product from receipt to placement. Responsibilities also include supporting the customer experience to achieve an engaging and inspiring store environment.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Actively participates as the manager-on-duty by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Delivers a seamless, multi-channel shopping experience through expertise in omni systems and applications to efficiently get the product to the floor and elevate customer engagements

Leadership + Team Management

• Leads the stock-to-sales processes which includes receiving of shipment to meet productivity standard and brand expectations
• Oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team
• Demonstrates loss prevention awareness through assisting markdowns and transfers; actively supports the heavy workload prepping and executing inventory

Visual + Business Operations

• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and IT issues
• Assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns, and omni processes
• Collaborates with key partners to effectively lead the shipment process including UPS/USPS deliveries and send sales; maintains a record for all receiving paperwork for store's inventory integrity
• Leads product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; understands how the merchant process impacts business and prioritizes product flow accordingly
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Communicates daily with the leadership team on supply needs, flow of shipment, support needs, shipping damages, and box count discrepancies
• Provides insight related to the shipment trends and new receipts to Store Manager and Assistant Managers

Role Qualifications

• Love for the FP brand
• 1+ years store leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

Pay Range

Starting from USD $16.50/Hr.