Program Manager EQMS

Overview

Join to apply for the Program Manager EQMS role at NTT DATA North America .

Location: REMOTE, Texas (US-TX), United States

Job Description

Client is looking for an experienced Program Manager to help govern and facilitate an Enterprise Quality Management System (EQMS) RFP system standardization and selection process, followed by driving Proof-of-Concept vetting of the selected system then finally the SDLC implementation of the selected system. This person will maintain the portfolio/program view of all projects assigned as well as lead and facilitate the execution of specific key projects and initiatives. The Program Manager is expected to meet established goals while maintaining internal customer satisfaction. The Program Manager will be responsible for helping to build, manage, and execute projects assuring initiative alignment to goals, and communicating the story of the initiative in a way that motivates the team and our customers to achieve the desired outcomes.

Responsibilities

• Works across the Business Unit to prioritize, track progress, identify risks, and communicates updates of all projects within the program in one view. Manage and deliver business critical initiatives to exceed customer and stakeholder expectations.
• Own large, cross-functional initiatives/workstreams and help define incremental breakdown of the work for implementation and value delivery in an accelerated fashion.
• Be accountable to drive initiatives/workstreams, apply the most effective best practices, foster meaningful collaboration, increase technical delivery velocity, quality, predictability and value, and improve customer satisfaction.
• Ensure milestones for Initiatives in implementations are on track and measure against value articulated at the end of each delivery cycle.
• Primary point of contact for Initiatives with stewardship through implementation to realize business value delivery of the initiative as defined in the business case.
• Schedules, drives, and facilitates key project discussions and updates with a structured agenda. Manages and drives follow-ups to completion.
• Accountability and ownership of key initiatives to achieve program goals, including managing scope and timeline.
• Plans and executes internal meetings and events.
• Leads through issues and roadblocks while anticipating and managing program / project risks.
• Acts as a change agent and a Program / Project Management evangelist to use structured, and consistent where appropriate, project management frameworks, methodologies, and tools.
• Builds and develops internal customer relationships.
• Ability to shift between the “big picture” and project level details. Works through detailed issues when required.
• Adapts delivery approach to effectively support the team and stakeholders.
• Actively communicates with customer leadership, project sponsors, key stakeholders, and project teams within and across programs.

Qualifications

• 7-10 years of experience in large, global organization in cross-functional roles with progressive responsibility.
• Technical acumen and ability to understand architecture / solution design + system/software integration.
• Experience working with QMS systems in the past like Master Control is a plus.
• Experience developing next Generation program/project management tools, state of the art methodologies for effective Delivery Management and KPIs specific to program management.
• Proven leadership capability to run large program delivery spanning multiple organizations and stakeholders. Proven ability to influence without formal authority.
• Experience with conflict resolution, working with executive management in prioritization, negotiating in matrix organization while delivery program management value to the business.
• Bachelor’s degree in Business, Technical or Healthcare Related field.
• Strong ability to communicate and influence.
• Detail oriented and highly organized.
• Works well in a team centered environment as well as the ability to work independently
• Experience in healthcare/life sciences a must.
• PMP Certification required

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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