Business Objects Developer

Businessobjects Developer, Bi Client Services

The BusinessObjects Developer, BI Client Services, is responsible for providing customer support of BusinessObjects (BOBJ). Responsibilities include issue/request resolution, tool training and use support, system administration and report development/maintenance. Qualified candidates have hands-on experience with BusinessObjects 4.x and experience providing business intelligence support to a large customer base. The BusinessObjects Developer has excellent customer service, communication, and problem-solving skills.

Essential Functions:

• Provide technical support, analysis assistance and training for BusinessObjects suite of tools to Southern Glazer’s Wine & Spirits internal customer base.
• Expert in design and development complex reports using SAP BusinessObjects 4.3 Web Intelligence.
• Create and update technical and functional documentation such as operational procedures, training materials, etc.
• Follow department client service strategies and standards related to ways of working, service level agreements and providing positive customer experiences.
• Build and maintain strong working relationships with customers and other support staff.
• Share BOBJ knowledge and best practices across the user base.
• Assist with change management efforts to drive adoption of new BOBJ tools, governance, and reporting processes.
• Converting SSRS Reports into BO reports.

Planning:

• Collect and document application enhancement needs.
• Support the definition and scope for the deployment of BOBJ tools.
• Work with the training team to plan, develop and deliver BOBJ training.

Qualifications:

• Minimum 2 years hands-on experience with SAP BusinessObjects 4.x to include WEBI, Information Design Tool (IDT).
• Ability to analyze complex business reporting requirements and develop innovative solutions.
• Perform requirement analysis; provide effort estimation Comprehensive knowledge of SDLC and QA/Testing methodologies and deliverables.