Associate Customer Success Manager, Brands

Responsibilities Build and maintain strong, long‑lasting customer relationships, including executive‑level contacts. Develop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved. Drive the adoption and utilization of LiveRamp solutions to maximize customer value. Identify and proactively address any issues or challenges to ensure customer satisfaction. Manage and own the customer renewal process and work to reduce churn and contraction. Identify opportunities for upselling and cross‑selling LiveRamp's products and services to enhance client outcomes. Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform. Act as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offerings. Navigate complex renewals with strong negotiation skills and an in‑depth understanding of the client’s use case. Serve as a subject‑matter expert in AdTech, staying up‑to‑date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and more. Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising and data analytics, and collaborate closely to understand their unique objectives and challenges. Coordinate with LiveRamp's internal teams, such as sales, product, engineering, and support, to implement and execute client‑specific solutions. Serve as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements. Qualifications 2‑3 years Enterprise SaaS Customer Success or Account Management experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity. Must have experience in complex renewal negotiation & reseller training. Strong analytical and problem‑solving skills, with the ability to interpret data and provide actionable insights. Excellent communication, presentation, and interpersonal skills. Ability to thrive in a fast‑paced, dynamic environment and adapt to change. Customer‑focused with a passion for delivering exceptional client experiences. Must have experience growing mutually beneficial partnerships and balancing between fixed pricing costs and revenue shares. Familiarity with LiveRamp and its role in the ecosystem, either from brand client or platform side. Experience drafting QBRs, executive summaries, managing renewals & upsells/cross‑sells. The approximate annual base compensation range is $65,000 to $90,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. Benefits People: Work with talented, collaborative, and friendly people who love what they do. Fun: We host in‑person and virtual events such as game nights, happy hours, camping trips, and sports leagues. Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. Savings: Our 401(k) matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan—15% discount off purchase price of LiveRamp stock (U.S. LiveRampers). LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates. California residents: Please see our California Personnel Privacy Policy ( for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law. #J-18808-Ljbffr LiveRamp