Member Communication Manager

Salt Lake City, UT, United States (Hybrid) To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply. Job Description At The Church of Jesus Christ of Latter‑day Saints, we believe that great communication changes everything. As an Audience Communication Manager, you’ll help share the gospel of Jesus Christ with the world, crafting experiences that resonate deeply with each unique audience and invite them to come unto Christ. This isn’t just a job— it’s a sacred opportunity to orchestrate strategic harmony across the organization to deliver the Savior’s message in ways that touch hearts and change lives. Responsibilities Develop Audience‑Centered Content Strategies Craft audience‑focused content strategies that connect organizational priorities with the needs of God’s children. You’ll partner with stakeholders to identify meaningful outcomes, clarify communication objectives, and guide content efforts toward experiences that inspire faith and action. Working across channels and teams, you’ll help ensure content is aligned, coordinated, measurable, and designed to help individuals come closer to the Savior. Shape Audience Strategy and Communication Planning Help organizations move from good intentions to meaningful audience outcomes. You’ll identify audience needs through research, stakeholder conversations, and jobs‑to‑be‑done analysis, translating insights into strategic communication approaches that support organizational objectives. Working with leaders, product managers, and channel managers, you’ll develop communication and awareness plans that guide implementation across channels, ensuring messages reach the right audiences at the right time in ways that inspire understanding, engagement, and action. Orchestrate Powerful Campaigns Lead the development of audience‑focused omnichannel strategies that amplify the message of the restored gospel. You’ll partner with product and channel managers to set inspired Key Performance Indicators (KPIs), oversee flawless implementation, and refine approaches based on performance indicators. We believe that when we communicate with clarity and power, we can help bring souls unto Christ. Elevate Content Quality Review campaign content with a discerning eye before it advances for final reviews. You’ll ensure every piece meets campaign objectives while respecting the channel expertise of your colleagues. Your work will be about finding the perfect balance in strategic vision and creative execution. Maintain Visionary Alignment Ensure channel planning stays true to our vision, priorities, and desired outcomes across all audience‑related channels. When you spot potential misalignment, you’ll collaborate with senior leadership to course‑correct with precision and care. Foster Seamless Coordination Break down silos by working closely with audience‑related program managers, channel managers and product managers. You’ll facilitate connections, remove obstacles, and nurture an environment of open communication and mutual trust where both personal and professional growth can flourish. Pioneer Channel Innovation Partner with product management to develop and launch meaningful audience‑focused channels. You’ll craft omnichannel strategies alongside the Content Strategy and Channels Teams and define what success looks like. Working with our Continuous Improvement Team, you’ll identify and implement process refinements that elevate multiple channels simultaneously. Build Meaningful Relationships Cultivate and maintain relationships with advising leaders, cross‑divisional partners, and enterprise collaborators that are built on mutual respect, clear communication, and shared success. What we’re looking for Strategic thinking that transforms communication challenges into opportunities to share the gospel Exceptional collaborative skills and the ability to influence with Christlike love and inspiration Demonstrated ability to influence decisions, build alignment, and lead implementation in a complex organization without formal authority. Deep understanding of audience‑centric content development that speaks to diverse global needs Experience in campaign performance analysis and optimization Ability to balance creative vision with analytical precision in furthering the Lord’s work Experience working with senior leaders and stakeholders to translate organizational priorities into audience‑focused communication strategies. Passion for fostering connections across diverse teams united in a common spiritual purpose Commitment to continuous improvement and innovation in communication practices that bring light and truth to the world Qualifications Education: Bachelor’s degree in Communication, Business, Marketing, or related field. Experience: Eight years of related work experience, including creating a combination of inspired content across print, web, mobile, video, social, podcast and email platforms to reach God’s children wherever they may be Expertise: Professional experience with omni‑channel and multichannel publishing in digital and print—tools the Lord has provided in this dispensation to share His message. Skills: In‑depth understanding of content strategy and content marketing principles, with the ability to analyze data and refine strategies to better reach hearts and minds. Communication: Excellent verbal and written communication skills that convey the Spirit and speak with clarity and conviction. Problem‑Solving: Initiative and critical visual thinking with sound judgment guided by spiritual discernment. Teamwork: Ability to collaborate with fellow coworkers, inspire excellence, mediate differences with love, and mentor teams in the Lord’s way. Leadership : Team leadership skills and oversight of large projects that advance the kingdom of God on earth. Presentation: Ability to work with and present to senior leaders with confidence and spiritual preparation. Global Audience: Strong understanding of and experience working with global audiences across diverse cultures—recognizing that the gospel message is for all of God’s children. Physical Requirements: Ability to perform essential functions of the job, including sitting for long periods and using computer monitors/equipment. You’ll report to Manager of the Member Communication Team At The Church of Jesus Christ of Latter‑day Saints, we don’t just create content—we share messages of hope, joy, and eternal truth that enrich people’s lives and help them come closer to the Savior. In this role, you’ll be at the intersection of inspired strategy and heartfelt creativity, helping us communicate the gospel with clarity, purpose, and spiritual impact. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal‑opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities. #J-18808-Ljbffr BYU Pathway