Customer Service Manager

At Bob's, we're not just a grocery store - we're a community. We're known for our friendly service, amazing team, and the kind of shopping experience you just don't find everywhere anymore. We're looking for a Customer Service Manager who will help lead our front end and keep that Bob's experience strong every single day.

What You'll Do:

You'll be the go-to leader for our cashiers and service desk team, making sure customers are greeted with a smile, lines move quickly, and problems get solved the right way. You'll set the tone for the front end - positive, helpful, and always focused on the customer.

This Role Is Perfect For Someone Who:

• Loves working with people and leading a team
• Stays calm and friendly even when things get busy
• Takes pride in doing things the right way
• Wants to be part of a family-run business that truly cares

Responsibilities Include:

• Leading and supporting our front-end team (cashiers & service desk)
• Making sure every customer leaves happy
• Handling customer concerns with professionalism and care
• Managing registers, cash handling, and daily front-end operations
• Helping train and develop new team members
• Working closely with store leadership to keep things running smoothly
• Schedule: Daytime hours plus one evening per week until 8:00 PM, and weekends as needed.

Why Bob's?

Because here, people matter - our customers and our team. You won't just be managing a department, you'll be helping shape the experience that keeps our community coming back.