Mechanical Claims Analyst

Job Description Job Description Mechanical Claims Specialist Remote | Training in St. Louis, MO Start Date: May 4 Experience Level: Intermediate Shift Your Automotive Career Into High Gear Are you an experienced automotive technician, mechanic, or service professional looking to transition from the shop floor into a stable office-based role? We are seeking Mechanical Claims Specialists to join a growing team. This is an excellent opportunity to leverage your automotive expertise while enjoying a comfortable work environment, career growth opportunities, outstanding benefits, and the ability to use your mechanical knowledge in a customer-focused role. Position Overview As a Mechanical Claims Specialist , you will act as a subject matter expert for vehicle repair claims, working directly with dealerships, repair facilities, and vehicle owners. Your primary responsibility will be evaluating warranty claims, determining coverage eligibility, and guiding customers through the claims process while delivering exceptional service. Using your automotive knowledge, you will review repair recommendations, assess warranty coverage, and explain approval or denial decisions clearly and professionally. Review, investigate, and process mechanical warranty claims accurately and efficiently. Utilize automotive repair knowledge to determine warranty coverage based on established guidelines. Communicate with dealerships, repair facilities, and vehicle owners via phone and email. Explain claim approvals, denials, and next steps in a professional and customer-focused manner. Provide guidance to customers experiencing vehicle issues and explain the claim submission process. Maintain detailed and accurate records within company claims systems. Navigate multiple computer systems while managing customer interactions. Collaborate with team members and leadership to ensure quality service and claim accuracy. Uphold company standards of honesty, fairness, and customer satisfaction. Types of Calls You'll HandleDealership Calls Review repair recommendations. Determine whether repairs qualify for warranty coverage. Approve, deny, or request additional information based on contract guidelines. Vehicle Owner Calls Explain claim approval or denial decisions. Provide clear communication regarding coverage details. Offer support and next steps during the claims process. Technical Assistance Calls Discuss vehicle concerns with customers. Explain claim procedures and required documentation. Guide customers through obtaining estimates and repair approvals. QualificationsRequired Minimum 3 years of automotive mechanic or related mechanical experience Strong understanding of vehicle repair processes and components Excellent communication and customer service skills Experience handling customer concerns and resolving issues professionally Strong computer proficiency, including Microsoft Office applications Ability to multitask and navigate multiple systems simultaneously Detail-oriented and self-motivated High School Diploma or GED Preferred ASE Certification Bilingual (English/Spanish) Experience with: AllData Mitchell Labor Guides Scan Tools Claims Processing Ideal Candidate The ideal candidate has experience as a: Automotive Technician Automotive Mechanic Service Advisor Warranty Administrator Claims Specialist Diesel Technician Fleet Maintenance Technician Automotive Repair Professional You enjoy helping customers, understand vehicle repair processes, and can confidently discuss technical issues with both mechanics and non-technical individuals. Training & Work Environment Initial two-week onboarding training in: Deerfield Beach, FL, or St. Louis, MO Remote and hybrid opportunities available following training High-speed internet and dedicated home workspace required Occasional Saturday shifts required Fast-paced call center environment Benefits & Perks Work indoors in a professional office environment Career growth opportunities Competitive compensation Comprehensive benefits package Stable, long-term career path Supportive company culture Op #J-18808-Ljbffr