Branch Manager

Branch Manager

The Branch Manager is a key leader accountable for driving the overall operation and growth of the All Ways Caring Branch. The Branch Manager will lead all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution), while maintaining the highest standards of client care. Responsible for building and maintaining meaningful relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement, clinical excellence, and customer satisfaction.

As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing talented branch staff and for monitoring performance to achieve business results by leading the branch team in business development, compassionate service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

External Job Description

• Oversee all branch operations to achieve financial goals, ensure profitability, and deliver exceptional homecare services
• Build and maintain relationships with clients, partners, and management
• Lead recruitment, training, mentoring, and performance management of branch staff to build a high-performing team
• Manage HR functions including hiring, orientation, professional development, and employee relations to foster a supportive workplace culture
• Monitor quality systems and manage risks related to compensation and expenses
• Analyze financial reports and implement strategies to improve branch performance
• Drive sales and marketing efforts, including lead generation, client proposals, and building lasting partnerships with healthcare providers and referral sources
• Ensure excellent, compassionate client service and maintain strong referral relationships with healthcare partners
• Develop and execute the branch's annual business plan

Qualifications

• 1+ years supervisory or leadership experience required
• 1+ years sales or marketing experience in healthcare, homecare, senior living, or related setting preferred
• Experience managing systems, processes, and people
• BS Degree preferred or equivalent experience
• Ability to work flexible and after hours as needed
• Strong leadership, mentoring, and interpersonal skills with the ability to inspire and develop others
• Excellent verbal and written communication abilities
• Compassionate problem-solver with the ability to handle client and employee issues with empathy and professionalism
• Relationship-builder with a passion for developing meaningful partnerships and growing the homecare business

About Our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit

Additional Job Information

• Career Growth Opportunities
• Work/life balance
• Medical, Dental, Vision
• 401k
• Tuition Reimbursement
• Great company culture

Salary Range

USD $61,400.00 - $85,000.00 / Year