Manager, Integration Operations & Partnerships

Manager, Integration Operations & Partnerships

At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies. We're seeking a Manager, Integration Operations & Partnerships who will contribute to delivering proactive service, strategic guidance, and an exceptional client experience.

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

The Manager, Integration Operations & Partnerships is responsible for driving execution, accountability, and continuous improvement across external data operations. This role owns the performance and scalability of the organization's external data ecosystem, including vendor operations, carrier relationships, and data exchange processes.

This position leads major integration-related initiatives and cross-functional efforts to enhance the reliability, scalability, and efficiency of data operations. The role is responsible for establishing structured processes, performance expectations, and accountability frameworks across external partners.

In addition, this role designs and implements scalable approaches to partner communication, data tracking, and issue resolution—leveraging automation and process improvements to reduce manual effort and support long-term growth. The position serves as the central point of ownership for ensuring reliable data exchange, strong partner relationships, and operational excellence across the integration function.

• Integration Initiatives & Project Leadership
  • Lead execution of major integration-related initiatives and cross-functional efforts
  • Drive alignment across internal teams (Data, Technology, Strategy) and external partners
  • Manage timelines, risks, and dependencies to ensure successful outcomes
  • Identify and remove barriers to execution, ensuring consistent forward progress
• Vendor Performance & External Operations Ownership
  • Own the operational performance of external data processing partners
  • Establish and manage SLA frameworks, performance metrics, and accountability structures
  • Monitor data delivery, quality, and issue resolution trends
  • Lead structured vendor reviews and drive continuous performance improvement
  • Serve as escalation point for critical vendor-related issues
• Carrier Relationship Management & Enablement
  • Own the strategy and structure for managing relationships across the organization's network of 100+ carriers and data partners
  • Design and implement scalable processes for partner communication, outreach, and issue resolution
  • Develop standardized frameworks for engaging carriers, including communication protocols, escalation paths, and response tracking
  • Leverage automation tools and AI to streamline and scale partner communication
  • Serve as escalation point for complex or high-impact partner interactions
  • Strengthen relationships to improve responsiveness, data quality, and collaboration over time

Process Design & Automation

• Identify opportunities to reduce manual effort across integration operations and partner interactions
• Design and implement automated workflows for partner communication, data tracking, and issue management
• Partner with technical teams to leverage tools and AI to improve efficiency and scalability
• Continuously improve operational processes to support growth without increasing manual workload

Operational Visibility & Continuous Improvement

• Establish visibility into external data operations, including data flow status, issue trends, and performance metrics
• Identify recurring issues and drive systemic improvements across partners and processes
• Partner with internal teams to improve reliability, consistency, and efficiency of data operations

What You Bring

Required

• Bachelor's degree in Data Analytics, Healthcare, Business, or a related field, or equivalent experience
• 5+ years of experience in operations, vendor management, or project execution in a data-driven environment
• Experience working with healthcare data, health plans, or carriers
• Experience managing complex, cross-functional initiatives
• Proven ability to hold external partners accountable to SLAs and performance standards
• Strong analytical skills with the ability to track, interpret, and act on operational data
• Advanced Excel skills and working knowledge of SQL or similar data tools
• Strong communication, relationship-management, and problem-solving skills
• Experience designing automated workflows or process improvements
• Background supporting large-scale data exchange or integration ecosystems

Core Competencies

• Execution-focused operational leadership
• Ownership and accountability mindset
• Cross-functional collaboration
• Vendor and partner relationship management
• Analytical thinking and continuous improvement
• Clear, confident communication

Compensation: Salary range: $90,000 – $110,000 per year

Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model: This role is Remote

Professional Development – Alera Group Academy

At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type: Remote