Manager, Learning and Development

Manager, Learning and Development

Capital One's Commercial Banking (CML) and Financial Services (FS) L&D team is hiring a Learning & Development Manager dedicated to our Commercial Banking business.

In this role, you will have a dual focus: owning CML's high-impact Differential Investment Programs and serving as the primary Learning Consultant for assigned business lines within CML. You will design and scale structured, cohort-based learning experiences that feel high-touch and tailored, while working directly with business leaders to identify performance gaps and deliver practical learning solutions.

Key Responsibilities

• Cohort Program Leadership
• Design & Scale Cohort Programs: Lead the strategy, development, and execution of CML's Differential Investment Programs, creating structured learning paths that build strong peer networks.
• Modernize the Learner Experience: Update program formats using modern digital platforms, AI-driven adaptive learning paths, microlearning, and self-paced application exercises without losing the high-engagement, premium feel of the cohort experience.
• Program Operations: Oversee end-to-end program delivery, leveraging modern tools to streamline participant selection, facilitator preparation, schedule management, and curriculum updates.
• Business Line Consulting & Strategy
• Consult with Business Leaders: Act as the dedicated L&D partner for assigned CML business lines. Meet regularly with leaders to identify skill gaps—including AI fluency and digital skill adoption—and recommend targeted learning solutions.
• Align Solutions to Business Goals: Focus training efforts on clear business outcomes rather than off-the-shelf course delivery.
• Cross-Team Alignment: Partner with colleagues across the broader CML, FS, and enterprise L&D teams to reuse existing learning assets, share effective practices, and avoid duplicate work.
• Delivery & Measurement
• Workshop Facilitation: Lead engaging in-person and virtual workshops for cohorts and business unit teams across all experience levels.
• Track Impact & Analytics: Measure program success using participant feedback, AI-assisted learning analytics, skill growth tracking, and post-training job performance data.
• Team Coaching: Mentor and support junior L&D team members working on program execution.

Basic Qualifications

• Bachelor's Degree or military experience
• At least 3 years of client facing consulting experience
• At least 3 years of experience working in Learning and Development
• At least 3 years of experience managing cohort-based learning programs
• At least 2 year of project management experience

Preferred Qualifications

• Masters Degree
• 3+ years of learning strategy creation experience
• 4+ years of experience designing, launching, or managing cohort-based learning programs
• 3+ years of experience using modern learning platforms (LXPs/LMS), content authoring tools, and learning analytics.
• Direct experience consulting with business leaders to diagnose performance gaps and recommend training solutions.
• Experience facilitating live training sessions in both virtual and in-person settings.
• Demonstrated ability to manage complex, multi-week learning projects from kickoff to evaluation.
• Experience working within Commercial Banking, Financial Services, or a similarly regulated industry.
• Experience modernizing traditional training programs using digital tools, AI productivity software, peer-to-peer networking, or blended formats.