Service Manager

Service Manager
Employment Type: Full-Time
Lead a High-Performing Service Team with One of Kansas City's Largest Automotive Groups

At Cable Dahmer Automotive Group, we believe exceptional customer experiences begin with exceptional leaders. As a locally owned, family-operated organization with nine dealerships and more than 1,100 employees, we're committed to investing in our people and building careers that last.

We're looking for an experienced Service Manager who is passionate about developing people, driving operational excellence, and delivering outstanding customer service. If you're a proven leader who thrives in a fast-paced environment and knows how to build a high-performing team, we'd like to meet you.

Why Join Cable Dahmer?

Competitive compensation
Sundays off for work-life balance
Comprehensive medical, dental, and vision insurance for employees and eligible dependents
401(k) with company match
Dedicated health coach and wellness resources
Paid time off and holidays
Career advancement opportunities within one of the region's largest dealership groups
Supportive, family-oriented culture focused on teamwork, integrity, and long-term success

What You'll Do
As Service Manager, you'll oversee all aspects of dealership fixed operations while leading a team committed to delivering exceptional customer experiences.

Responsibilities include:
Lead, coach, and develop service advisors, technicians, and support staff
Drive department performance in profitability, efficiency, CSI, and employee engagement
Manage daily service operations, workflow, scheduling, and repair quality
Monitor and improve key performance indicators, including labor sales, RO count, technician productivity, effective labor rate, warranty performance, and CSI
Manage departmental budgets, forecasting, and expense control
Partner with Parts, Sales, and dealership leadership to create a seamless customer experience
Resolve customer concerns professionally while building long-term loyalty
Maintain compliance with manufacturer, safety, and company standards
Foster a culture built on accountability, teamwork, and continuous improvement

What We're Looking For
Proven success managing a high-volume automotive service department
Strong leadership skills with a coaching and people-development mindset
Experience managing service department financial performance and P&L
Ability to analyze performance metrics and implement process improvements
Excellent communication and relationship-building skills
Strong organizational skills with the ability to lead in a fast-paced environment
Professionalism, integrity, and a commitment to delivering exceptional customer service
If you're ready to lead a successful service department while growing your career with an organization that invests in its people, we encourage you to apply today.

EEO including disability/vets