Senior Disputes Insights & Reporting Analyst

Role Description

The Senior Disputes Insights & Reporting Analyst will be responsible for support and deliver all aspects of data, reporting, and analytics. Incumbent will:

• Develop, update, and standardize reporting and data.
• Perform analysis, identify reporting trends, and data quality issues.
• Research and assist in resolutions and reconcile information with financial results where appropriate.
• Investigate data anomalies and segment reporting issues to ensure accurate and timely distribution of reports.
• Test, document, and review completed reports to ensure accurate data and analytics standards and procedures are met.
• Support identification of key performance metrics; building dashboards; and ensuring improvements to the business are driven by data.
• Manage expanded responsibilities including KPI governance, dashboard ownership, executive insights, data storytelling, metadata management, and reporting inventory oversight.

Day in the Life

• Ensure all assigned reports are completed accurately and timely.
• Develop and deploy reporting to reconcile operational and financial data.
• Design and save queries to produce requested data using approved technology.
• Investigate issues and document analysis and resolutions.
• Design, develop, test, and implement scripted or application-based reporting solutions.
• Develop dashboards, scorecards, KPIs, and executive reporting solutions using Power BI and BI platforms.
• Perform data manipulation, advanced calculations, visualization design, and insight development.
• Create and maintain KPI, dashboard, metadata, reporting inventory, and version-control documentation.
• Provide data storytelling and executive-level analytical recommendations.

Qualifications

• Bachelor's Degree in Information Systems, Statistics, Data Analytics or related discipline, or equivalent combination of education and work experience required.
• 5 years of experience in SQL development (including query creation and modification, dataset creation, table maintenance, and large-scale data analysis) or MIS reporting and analysis required.
• 2 years of experience creating and modifying macros, queries, and tables.
• Power BI expertise including DAX, Power Query, data manipulation, complex visualizations, dashboards, and calculations.
• Experience working with other BI tools such as Qlik Sense and Tableau.
• Data modeling, ETL/data pipeline, and metadata governance experience.
• Knowledge of disputes, chargebacks, fraud operations, and case-management systems preferred.

Requirements

• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity, and Integrity.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Ability to prioritize multiple projects and meet deadlines independently.
• Ability to work well within a team and individually; ability to respond quickly and adapt to change.
• Ability to be flexible and work under high pressure in a complex environment.
• Advanced knowledge of modern technology related topics including script design, development, process, testing, and debugging.
• Strong analytical and problem-solving skills required.
• Fraud and Disputes system knowledge desired.

Benefits

• Competitive wages.
• Medical with telemedicine.
• Dental and Vision.
• Basic and Optional Life Insurance.
• Paid Time Off (PTO).
• Maternity, Parental, Family Care.
• Community Volunteer Time Off.
• 12 Paid Holidays.
• Company Paid Disability Insurance.
• 401k (with employer match).
• Health Savings Accounts (HSA) with company provided contributions.
• Flexible Spending Accounts (FSA).
• Supplemental Insurance.
• Mental Health and Well-being: Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Wellness program.
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.