Admissions Counselor

Admissions Counselor - CenterPointe Columbia Shift: Open We are seeking a compassionate and detail‑oriented healthcare professional with expertise in patient admissions, intake coordination, insurance verification, and behavioral health services. If you are skilled at building therapeutic relationships with patients and families, facilitating seamless transitions of care, and collaborating with multidisciplinary teams to ensure safe, efficient, and patient‑centered outcomes, we want to talk to you! CenterPointe Hospital of Columbia is a psychiatric hospital that provides life‑changing care for children, adolescents, adults, and seniors. Located in Columbia, Missouri, our state‑of‑the‑art facility offers a wide range of mental health and addiction programming designed to meet our patients’ diverse needs. Why Join Competitive compensation with industry‑leading annual performance‑based bonus opportunity Comprehensive benefits including medical, dental, and vision insurance 401(k) with company match Stock‑based awards Generous paid time off for vacation, sick days, and holidays Professional development and leadership training Career mobility within Acadia’s nationwide network of 250+ facilities Essential Functions Respond to inquiries about the facility within policy timeframes. Develop therapeutic relationships with patients and families. Perform benefit eligibility checks to ensure patient benefits are active at the time of admission; communicate eligibility to the business office and to the patient or significant other. Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals. Coordinate admissions and transfers from referral sources and between levels of care within the facility. Maintain knowledge of milieu management. Communicate projected admissions to designated internal representatives promptly. Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission. Schedule (when applicable) and complete pre‑admission assessments; consult with the admitting physician and communicate disposition recommendations to the patient or their family. Prepare and maintain appropriate medical record documentation to support authorization at the level of care requested by the payor. Complete initial pre‑authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines. Admit the patient to the registration and accounting system and complete all admission and consent forms with the patient. Demonstrate a positive, empathetic, and professional attitude toward customers. When patient needs are not met, acknowledge and work to resolve complaints, recognizing that patient safety is a top priority. Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow‑up care and referrals. Provide excellent customer service and demonstrate a sense of urgency related to the importance of patient safety. Conduct safety checks and ensure that supervision is performed at 15‑minute intervals, as required by special precautions or individualized supervision guidelines. Other Functions Perform other functions and tasks as assigned. Education/Experience/Skill Requirements Bachelor’s degree in a social services field required (if state allows). Master’s degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred. One or more years of experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred. Licenses/Designations/Certifications Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates. CPR and de‑escalation/restraint certification required (training available upon hire and offered by facility). First aid may be preferred based on state or facility. Additional Regulatory Requirements While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances such as emergencies, changes in workload, rush jobs, or technological developments dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws. #J-18808-Ljbffr CenterPointe Hospital of Columbia