Client Services Supervisor

Reports to: Client Services Assistant Manager Department Name: Service Center Operations FLSA Status: Exempt Company Description The Tax Collector’s Office, led by Abbey Ajayi, is a vital institution in Broward County, committed to fostering community trust through fair, transparent, and efficient tax collection. Our services encompass property tax collection, local business tax, tangible property tax, vehicle and vessel registration renewals, and issuing fishing and hunting licenses. Our mission is centered on integrity, efficiency, and transparency to strengthen public resources and support a prosperous future for all residents. Located in Fort Lauderdale, FL, we play a significant role in contributing to the community's success and well‑being. Position Purpose and Scope The Client Services Supervisor oversees daily operations within the service center, ensuring efficient workflow, compliance with policies, and delivery of exceptional client service. This role provides direct supervision to front‑line staff, resolves escalated issues, and supports the Assistant Manager in achieving performance goals. Essential Functions Supervise and monitor service center staff to ensure adherence to client service standards and operational procedures. Provide coaching, training, and feedback to staff to improve performance and maintain compliance. Resolve escalated client issues related to driver’s licensing, vehicle/vessel registration, and tax payments. Ensure accuracy in transactions and initiate corrections or voids as necessary. Monitor daily performance metrics and assist in achieving Balanced Scorecard results. Maintain adequate operating supplies and ensure proper handling of cash and inventory. Support safety and security measures for staff and assets. Communicate organizational updates and service expectations to staff during daily meetings. Assist with scheduling and timekeeping accuracy for assigned staff. Collaborate with Assistant Manager on process improvements and special projects. Requirements Qualifications and Experience Associate’s degree in Business Administration, Management, or related field; supplemented by two (2) years of experience in a customer service or supervisory role; or equivalent combination of education and experience. In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver’s license; not learner’s license and be at least 21 years of age. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment. Applicants being considered for employment will be required to submit to a fingerprint‑based background investigation, which will include a check of the criminal history records of the FBI. Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103. This includes, but is not limited to, not having any criminal convictions for alcohol or drug‑related offenses within 10 years prior to employment and maintaining this throughout employment. Critical Competencies for Success Leadership: Guides and motivates staff to achieve service and operational goals. Customer Service: Maintains high standards of client satisfaction and professionalism. Communication: Demonstrates clear, effective verbal and written communication skills. Problem Solving: Resolves issues promptly and applies sound judgment. Business Acumen: Understands service center operations and monitors key performance indicators. #J-18808-Ljbffr