Client Service Specialist

Client Service Specialist

As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support, including support of internal applications and tools. Hours for this position will be 10:00 am - 7:00 pm - Central Time.

What you'll do:

• Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s).
• Customer support may include answering general inquiries, troubleshooting issues, scheduling, and other administrative responsibilities as assigned.
• May refer more complex calls to appropriate team members.
• Demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
• Provide general office support.
• May perform data entry into database within specified timeframes.
• Prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
• Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction.
• Work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.

Required Skills and Experience:

• High school diploma and/or equivalent
• 1 - 2 years' experience working in a customer service environment
• Demonstrated experience working in a fast-paced and deadline driven environments
• Excellent verbal and written communication skills.
• Intermediate PC skills.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential
• Proficiency in all Microsoft Office products.
• Ability to triage issues and handle multiple tasks at the same time.
• Keyboarding equivalent 50 words or more per minute.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.

Preferred Skills and Experience:

• Call center experience
• Health care or insurance experience
• Certified Medical Assistant designation
• Bilingual skills

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready? We're on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-case basis.

If you need assistance to navigate Telligen's careers website or to apply for a position, please send an email to View email address on click.appcast.io