Sr. Associate Project Manager - Hotel Operations : Luxury Travel

Sr. Associate Project Manager – Hotel Operations: Luxury Travel

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Senior Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.
General Responsibilities

Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company
Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalation as needed; manage complex up and downstream project impacts
Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
Conduct regular meetings with project team
Document progress and report to stakeholders on project status
Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Forge relationships with key stakeholders to ensure delivery of commitments
Identify ways to improve and streamline business process
The Person Will

Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Demonstrate organizational agility to adapt to changing demands
Display strong consulting and collaboration skills
Operational Support for Luxury Travel Programs

Provide operational support for luxury travel programs
Work with internal and external partners to scale and execute well-managed aspects of the luxury travel programs
Look for opportunities to strengthen, automate, and improve well-managed activities
Plan and schedule timelines for onboarding and post-onboarding initiatives for luxury travel partners
Manage hotelier portal for luxury travel program
Maintain communication with internal and external partners to manage the customer experience journey for luxury travel partners
Define SLAs and performance standards for our luxury travel partners and drive efforts to implement and track commitments
Exhibit strong skills in being organized, detail oriented, and solution oriented
Produce insights and recommendations based on data/trends
Basic Qualifications

Bachelor's Degree or Military experience
At least 3 years of Project Management experience
Preferred Qualifications

Masters / MBA degree
At least 5 years of Project Management experience
At least 1 year of People Management experience
PMP, Lean, Agile or Six Sigma certification
Strong communication and collaboration skills
Strong problem solving and influencing skills
Work experience achieving results with complex projects
Immigration and Employment Authorization

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)
Salary & Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $96,500 - $110,100 for Sr. Project Manager
New York, NY: $105,300 - $120,100 for Sr. Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Equal Opportunity and Diversity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Our Culture

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

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