Field Service Specialist

Job Title: Field Service SpecialistLocation: Remote, must be located in the Atlanta, GA areaJob Type: Full-time, 50% travel each monthCompensation: $32.00-$35.00/hour, BenefitsCubiscan is an employee-owned (ESOP) technology company that develops innovative solutions for data collection, automation, logistics, and supply chain. With our experience, we guide our customers to solutions that help them be more efficient, profitable, and environmentally responsible. At Cubiscan, every eligible employee is a beneficial owner of the company. We pride ourselves on fostering a positive and inclusive work environment where every employee is valued and can grow with the company.Love solving real problems in the field? This hands-on role puts you at the center of automation, troubleshooting, and customer impact.At Cubiscan, you won't just install equipment-you'll be the person customers rely on to keep critical systems running. And because we're employee-owned, the work you do directly contributes to your own success.Job Summary: As a Field Service Specialist, you'll install, maintain, and troubleshoot material handling and automation equipment at customer sites. From dimensioning and weighing systems to barcode scanners and labeling equipment, you'll play a key role in keeping critical operations running smoothly. This is a hands-on, problem-solving role where no two days look the same-you'll be working directly with customers, diagnosing issues, and ensuring systems perform at the highest level.Key Responsibilities:Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply)Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipmentRead and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshootingDiagnose issues and implement solutions to keep systems running efficientlyTrain customers and partners on equipment use, preventative maintenance, and basic repairsBuild strong customer relationships by delivering responsive, high-quality serviceIdentify opportunities for Service Level Agreements (SLAs) based on customer needsAccurately document work, parts, and service history in internal systemsSupport installations, maintenance, and service projects as neededTake on additional responsibilities as needed to support the team and customersKey Requirements:Hands-on mechanical aptitude and ability to troubleshoot equipmentAbility to read and interpret schematics and technical documentationStrong problem-solving skills and ability to work independently after trainingSolid communication skills and ability to work directly with customersComfortable managing multiple projects and shifting prioritiesBasic to moderate computer skills (Microsoft Office and system configuration/troubleshooting)High attention to detail and strong organizational skillsPreferred Requirements2–3 years of mechanical and/or electrical experienceExperience with automation, material handling, or similar equipmentTechnical training or education (vocational school, technical college, etc.)Previous field service or customer-facing experienceEducation and Experience:High school degree or equivalent.Relevant technical training or hands-on experience is a plusWhat We Offer:$32–$35/hour + full benefits (health, dental, vision, 401k)Employee ownership (ESOP) – you're not just an employee, you're an ownerOpportunities for professional development and career growthA collaborative and supportive work environmentCubiscan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our company visit