Patient Services Assistant

Job Description

To assist with providing excellent client support to the Veterinary Teaching Hospital. Will serve as initial contact for clients and referring veterinarians, facilitate proper scheduling of appointments and act as a liaison between client, referring veterinarian and VTH personnel. Will assist all support staff in daily client interactions as needed. Will serve as a contact for emergencies and facility issues within the building, which will require interacting with Virginia Tech Police and other outside agencies. Supports the Large and Small Animal Patient Receiving and Medical Records in proper registration and medial record processing. Must be able to calmly and quickly handle various emergencies, contacting the proper personnel for assistance. General office duties will include filing, faxing, copying, scanning and uploading forms. Will provide general, infrequent after hours support as needed via the telephone. This person must have good communication skillsbeing able to communicate well with referring veterinarians, clients, faculty, staff and students. Maintains a calm and pleasant demeanor at all times. Must be very adept at multitasking. This position will serve many areas. The goal of this relationship is to ensure that the patient, client and referring veterinarian will receive optimum care and attention. This position is considered essential personnel and it is necessary for employee to be at work if the University is closed due to inclement weather.

Required Qualifications

Previous experience working with medical records and knowledge of medical records principles and practices; Previous experience performing diagnostic and procedure coding; Excellent computer skills, including experience in word processing, database entry, and other computer information systems; Excellent communication skills; Knowledge of medical terminology; Excellent problemsolving skills with the ability to troubleshoot difficult issues in medical records management.

Preferred Qualifications

Courses in Medical Record Management, Medical Administration, Medical terminology, diagnostic coding or equivalent training.

Pay Band

3; Salary

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Starting at $36, 501, commensurate with experience

Hours per week

40+

Review Date

06/19/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

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Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer