Field Service Representative

About the Role We are looking for a qualified full-time Color Services Representative to join our team onsite at our College Point Print Plant. As a Color Services Representative, you will work with internal and external advertising customers and vendors to produce high‑quality color advertising across all The New York Times newspaper products. You will report directly to the Manager of Advertising Production Services. We are committed to the career development of our employees and offer great benefits, including Tuition Reimbursement, PTO, and Parental Leave. Responsibilities Manage the trafficking and verification of all newspaper reservations before specific makeup deadlines. Evaluate and process all ad materials received for publication in the New York Times, International New York Times, and branded newspapers, exceeding internal and external customer expectations. Ensure compliance and make necessary color corrections to supplied files. Examine and evaluate all color proofs, making necessary corrections and providing final approval for publication. Ensure delivery of proofs to the appropriate parties. Advise and assist advertisers, ad agencies, advertorial staff, and external suppliers in preparing materials, including Color Sync and PDF creation settings. Review all submitted materials for acceptability and collaborate with Ad Acceptability, News, and Sales teams to resolve any potential issues. Perform FSI scheduling position, enter FSI schedules into B2B system. Handle departmental and direct telephone inquiries and respond to emails promptly. Qualifications Proficiency in Adobe Suite Programs. Team player that can obtain an acceptable score on color tests, including Ishihara and others. Can perform and deliver complex functions under deadline pressure. Preferred Qualifications Bachelor's degree in a related field. Customer Service background. Vocational training in graphic arts topics preferred. Previous newspaper production experience with knowledge of offset printing and its limitations. Benefits & Compensation The annual base pay range for this role is between $65,000 - $75,000 USD. For roles in the U.S., you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company‑matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs. Equal Employment Opportunity We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email View email address on click.appcast.io. Emails sent for unrelated issues, such as following up on an application, will not receive a response. #J-18808-Ljbffr