Guest Services Manager

Overview The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas. Benefits We are committed to creating a supportive workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations. Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit! Paid Time Off (PTO/Vacation) Paid Floating Holidays & time and a half (1.5) paid for hours worked on a company-recognized holiday! Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply) Paid Military Leave Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing! Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more! Tools, resources and opportunities for career growth and development 401(k) plan options – we also match up to 20% of the first 5% contributed Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit! Education benefits including tuition discount and scholarship programs Additional Voluntary Benefits – such as vision, accident and critical illness insurances If you’re hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance! Requirements Must be at least 18 years of age; Previous retail/customer service experience preferred We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. #J-18808-Ljbffr