City Desk (Order desk) Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

About the Role:
Join Mueller Lumber Company as the order desk manager in Mitchell, SD, where you will lead a dynamic team dedicated to delivering exceptional customer service and in house project support. This role is perfect for someone passionate about the lumber industry and eager to make a positive impact on our operations and customer satisfaction.

Responsibilities:

• Oversee daily operations of the order desk, ensuring efficient processing of customer orders.
• Develop and implement strategies to enhance customer service and satisfaction levels.
• Coordinate with sales teams to ensure accurate order fulfillment.
• Monitor and analyze order desk performance metrics to identify areas for improvement.
• Handle customer inquiries and resolve issues promptly and professionally.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Support the sales team by providing timely information and updates on order status.
• Inventory control and audit.

Requirements:
Must have 3 to 5 years of construction experience or building materials knowledge

• Proven experience in a managerial role within a retail or order processing environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills for effective customer interactions.
• Proficient in order management software and Microsoft Office Suite.
• Detail-oriented with strong organizational and multitasking abilities.
• Knowledge of the lumber industry is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Pneumatic tool use and repair helpful.
• High school diploma or equivalent; a degree in business management is preferred.

About Us:
Mueller Lumber Company has been a trusted name in the lumber and building industry for over 51 years, providing high-quality products and exceptional service to our community. Our customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work culture that values teamwork and personal growth.