Salesforce Project Manager

Job Summary

Provides support coordinating internal resources and vendors for successful project execution and implementation while ensuring all tasks get delivered in a timely manner within scope and budget. Highly experienced in salesforce service cloud solutions with a strong focus on third party systems integration including billing, contact management and call types handling.

Key Duties / Responsibilities

• Strong attention to detail with ability to translate business requirements into technical jargon.
• Work with SMEs and business analysts to define and refine business requirements.
• Regularly interface with IT and business upper management to provide status updates and discuss project direction.
• Develop a detailed project plan with progress tracking.
• Manages resources availability and allocation.
• Measure project and personnel performance using adequate tools.
• Manage project in agile methodology with defined sprints.
• Must have the ability to properly prioritize and work multiple tasks.
• Ability to manage changes in project scope, schedule and costs.
• Ability to perform risk management to mitigate project risks.
• Coordinate internal and external resources.
• Create and maintain proper project documentation.
• Establish and maintain third party and vendor relationships.
• Ability to report and escalate issues and status to upper management.
• Ability to understand utility industry business processes.
• Supervise salesforce developers and assign tasks accordingly.

Experience / Skills / Abilities Required

• Bachelors degree
• 10+ years work experience with salesforce project management.
• Ability to work independently and quickly but with a strong attention to detail and accuracy, properly prioritizing multiple tasks
• Strong communications and organizational skills with an ability to thrive in a fast-paced production deadline-driven environment
• Excellent verbal and written communication skills
• Familiar with various software development methodologies (e.g. SCRUM, Agile, rapid prototyping, etc.) and when to apply the methodologies and their functions within a development environment
• Ability to work independently in the development and implementation of major systems
• Leverage experience, industry knowledge/best practices, and own personal judgment to accomplish goals
• Creativity and the ability to "think outside the box " are required.
• Collaborative and enjoys taking on new challenges.