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EUX Help Desk Engineer (L2) - Escalation & Mentoring

$25 - $28 per hour

GreenPages

GreenPages is seeking an EUX Engineer L2 to provide first-level support to Managed Services contract clients. The role involves resolving customer issues, maintaining Help Desk documentation, and assisting Level I technicians with escalated issues. The ideal candidate will have a background in technical support, particularly in a call center environment, and possess strong troubleshooting skills across various IT domains. Salary is competitive, ranging from $25.00 - $28.00 per hour based on qualifications and experience. #J-18808-Ljbffr

Vacancy posted 1 day ago
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