ITS Lead

CSV-TAUREAN

Presidio of Monterey, CA

Location: Presidio of Monterey, CA

Clearance: Secret

Overview: Leads IT support services, escalated issue resolution, and end-user environment sustainment.

Responsibilities:

Manage Tier II/III support teams for desktops, servers, and user apps.
Implement ITSM processes and ensure SLA compliance.
Apply updates, patches, and endpoint security controls.
Document workflows and train IT staff.
Track and report service desk performance metrics.

Core Competencies:

ITIL/ITSM practices
Desktop/server troubleshooting
Mentoring and team leadership
Enterprise support tool integration

Requirements:

Education: BA/BS with 5+ years OR AA/AS with 7+ years.
Certifications: IAT II, PMI cert, Windows or Apple Certified Technician.
Experience: 5–7 years ITSM/desktop/server support leadership.
Technical Screening:

Advanced knowledge of Microsoft desktop and server OS.
Advanced knowledge of Microsoft SQL, Exchange, SharePoint.
Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro .
Endpoint management and configuration security.

Apply

Vacancy posted more than 2 months ago

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