Retail Projects and Visual Merchandising Coordinator

Retail Projects and Visual Merchandising Coordinator

Location: New York City (On-site)

Job Type: Full Time

Salary: $55,000 - 60,000 per annum

About tm:rw

tm:rw is the home of innovation, a destination where people discover, try, and experience the world's most exciting technology, health, gaming, and lifestyle brands. Our experience-led concept stores, based in London and New York, give the best brands in the world a stage to connect with curious, discerning consumers.

Our brand partner roster includes names like Amazon, PlayStation, Whoop, Loop Earplugs, Devialet, and dozens more across tech, audio, health, and mobility. We don't just stock brands, we build platforms for them.

The Role

As a Retail Projects and Visual Merchandising Coordinator, you will play a key role in ensuring our stores reflect the brand's image and optimise the customer experience through effective visual presentation and store layout. With strong project management and visual merchandising expertise, you'll collaborate with internal teams and external partners to deliver projects on time, within budget, and to the highest standards.

A proactive, goal-oriented professional, you will build lasting relationships and ensure the seamless execution of retail initiatives that enhance the overall customer journey.

What You'll Be Doing

Project Management

• Plan and manage retail store projects, including new store openings, remodels, and maintenance

• Develop project timelines and resource allocation plans

• Coordinate with internal and external teams to ensure project milestones are met

• Conduct site visits to supervise execution, monitor progress, and ensure ongoing follow-ups to maintain compliance with company standards and local regulations

• Prepare and present project status reports

Visual Merchandising

• Develop and implement visual merchandising (VM) strategies to enhance the customer experience for every new launch

• Conduct daily floor walks to ensure VM standards are consistently applied and maintained

• Ensure onboarding and VM plans for every product across stores

• Manage special 'Hero' projects from ideation to implementation

• Manage maintenance requests by liaising with external contractors, securing cost approvals, and overseeing timely completion of all works for tm:rw and Brand Partners

• Find and liaise with contractors regarding samples, prototypes, and fixtures

• Work with in-house and freelance designers to visualise the created plans

• Manage internal cleaning and external stakeholders (contractors, cleaners, security, catering, electricians, etc.)

IT & In-Store Technology

• Serve as the on-site point of contact for IT and technical teams supporting in-store technology, from brand partner demo units to POS and connectivity infrastructure

• Coordinate the installation, setup, and testing of new technology displays and demo units ahead of launches and activations

• Troubleshoot day-to-day IT and technical issues on the shop floor, escalating to internal IT support or external vendors where needed

• Maintain an inventory of in-store tech equipment — demo units, screens, connectivity hardware — and flag replacement or upgrade needs

• Support brand partners with the technical requirements of their in-store setups, ensuring installations meet both brand and tm:rw standards

Requirements and Preferences

• Experience: 2–3 years managing retail projects

• Skills: Strong communication, project management, and problem solving

• Basic knowledge of design, 2D drawings, and Canva are a plus

• Comfort coordinating with IT and technical teams on in-store technology setup and troubleshooting