Associate Commercial Project Manager

Associate Commercial , Project Manager

Position Summary:

• Work Schedule: M-F 8am-5pm
• 100% on-site

Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help people live better, healthier lives. Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.

Catalent Pharma Solutions in Kansas City, MO is hiring an Associate Commercial Project Manager. The Associate Commercial Project Manager acts as the customers' primary contact and liaison related to supply of products and services from the site. Ensure customer satisfaction by taking ownership of sales order process from receipt to dispatch and billing, including related KPI's and continuous improvement. Build strong relationships with key stakeholders in the customer organization and ensure a consistent experience whilst promoting the Catalent brand.

The Role:

• Act as primary customer/site contact for assigned accounts (internal & external).
• Creates sales orders in the system in line with customer request date and send written order acknowledgement with firm promise date.
• Ensures customer forecast are received on a regularly agreed periods
• Communicate schedules, issues, and proactive updates.
• Counsels customers on forecast and order expectations to include escalation as appropriate.
• Provide timely updates on open orders of third-party customers.
• Provide required reporting and information related to customer supplied material.
• Provide support and information related to product shipments.
• Manage invoicing process for international and external customers
• Ensure customer is billed appropriately for all products and services provided.
• Work with Finance Department to confirm POD and reconcile revenue accounts.
• Track and provide customer related data and metrics to management.
• Track on Time Delivery (OTD) and Key Performance Indicators (KPI) for customers and provide
  feedback to management.
• Support the facilitation and improvement of Project Management routines
• All other duties as assigned.

The Candidate:

• 3-5 years of relevant experience in customer service, sales or project management is preferred
• Bachelor's Degree is preferred

Why you should join Catalent:

• Defined career path and annual performance review and feedback process
• Diverse, inclusive culture
• Positive working environment focusing on continually improving processes to remain innovative
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• 152 hours of PTO + 8 paid holidays
• Generous 401K match
• Medical, dental and vision benefits effective day one of employment
• Tuition Reimbursement - Let us help you finish your degree or start a new degree!

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.


personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to View email address on click.appcast.io. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to View email address on click.appcast.io for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE.