Production Support Manager
Capgemini
- Production Support ManagerNew YorkApply for this job* Permanent* Experienced Professionals* Data & AI* ID 478564-en\_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## **Job Description**The Production Support Manager leads end-to-end operations, system stability, service delivery, and continuous improvement for business‐critical platforms. The role oversees multi-level support teams, drives governance, ensures operational excellence, and manages high-value client and stakeholder relationships.**Responsibilities::**• Lead and manage L1, L2, and L3 Production Support teams across shifts and domains. • Steer daily operational performance, workload allocation, and capability building. • Own stakeholder engagement with client – ensuring transparent communication, timely updates, and expectation management. • Lead governance meetings, operational reviews, and provide SLA, KPI, and performance insights. • Drive Major Incident Management – including war room leadership and executive communication. • Oversee Problem Management including trend analysis, RCA quality, and long-term remediation governance. • Own Change Management processes ensuring CAB adherence, risk evaluation, and safe deployments. • Provide platform oversight across Databricks, PySpark, Airflow, Snowflake, and SQL ecosystems. • Oversee cloud & integrations across AWS services, SQS, Kafka. • Ensure full observability via Datadog, Splunk – including monitoring maturity and alert optimization. • Strengthen ITSM framework using ServiceNow, Jira, and knowledge base upkeep in Confluence. • Drive automation, AI/ML-enabled self-heal, and continuous improvement initiatives. • Publish executive-level dashboards, RCA packs, compliance reports, and operational insights. • Manage risks proactively and establish governance for performance, stability, and capacity.**Required Skills::**• Strong knowledge of data engineering platforms: Databricks, PySpark, Airflow, Snowflake. • Cloud & streaming familiarity: AWS services, Kafka, SQS. • Expertise in monitoring tools: Datadog, Splunk. • Strong ITSM capability across ServiceNow, Jira, and Confluence. • Excellent stakeholder management with executive presence and client handling maturity. • Ability to lead high-severity incidents and cross-functional coordination. • Strong analytical, planning, reporting, and communication skills. • Certifications preferred: ITIL, AWS, Databricks, Snowflake, Scrum Master. • Experience supporting financial services or high-availability platforms.The base compensation range for this role in the posted location is:110,841 - 145,000Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
- J-18808-Ljbffr Capgemini
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Production Support Manager in New York, NY vacancy
- ...our business services. As a Technology Support Lead in Corporate & Investment Bank within... ..., availability, and performance of our production services. Critical thinking while overseeing... ...user experience. This role will manage a complex global function providing Level...Suggested
- ...Job Description Job Description Fast Growing Apparel Company looking for an APPAREL Production Manager to follow up all steps of order flow. Sourcing Time Action Calendar WIP Report - Work In Progress Knowledge of Import process and Import Shipping documents...Suggested
Global Essentials Ltd
New York, NY1 day ago - ...Job Description Job Description Production Manager Location: New York City, NY Job Type: Full-Time Language Requirement:... ...and international time zones. Preferred Experience supporting other major retail or big-box customers. Background in consumer...SuggestedFull timeWork at officeOverseas
Tzumi Electronics
New York, NY4 days ago $17 per hour
...where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by... ...New Yorkers today. Program Overview The Cornerstone Case Management Expansion will include additional services to Cornerstone Community...SuggestedHourly payPart timeWork at officeCAMBA
New York, NY10 days ago$25 - $30 per hour
...are currently hiring for a FLORAL PRODUCITON MANAGER . This position will oversee the daily operations of the floral production department, ensuring high-quality floral... ..., installations, and large-scale orders. Support on-site event setup or breakdown as needed....SuggestedPermanent employmentFull timeTemporary workSeasonal workCurrently hiringMonday to FridayFlexible hoursWeekend workHUDSON CITY CONSULTING LIMITED LIAB
New York, NY19 days ago$132.3k - $170k
...teammates, read on. Your Impact on our Mission As an AI Support Operations Manager, you'll play a meaningful role in evolving how we deliver... ...work will directly impact customer satisfaction, team productivity, and our ability to grow efficiently. You'll partner...Flexible hoursZocdoc
New York, NY3 days ago- ...Job Description Job Description Summary The Franchise Support Manager is responsible for driving regional sales growth, ensuring operational... ...and retail partners while maintaining high standards in product quality, compliance, and overall performance....Contract work
RimePro Inc
Woodside, NY20 days ago - ...Support Manager TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter... ...& Operations Act as the primary escalation point for production data issues across Snowflake, dbt, and Airflow environments....Local area
Nexstar Broadcasting
New York, NY3 days ago $132.3k - $170k
A leading healthcare marketplace is hiring an AI Support Operations Manager in New York. This pivotal role involves using AI to create efficient support experiences, manage workflows, and improve customer satisfaction. Candidates should have 5-7 years of experience, including...Flexible hours- A modern connectivity company in New York City is seeking a Support Operations Manager to oversee 24/7 support operations for fiber-optic internet services. The role involves managing team performance, collaborating with technical teams, and ensuring compliance with service...
$110k - $130k
...User Support Manager Polsinelli does not accept unsolicited resumes from search firms or agencies. Please, no phone calls or emails. At Polsinelli, What a Law Firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where...Full timeTemporary workPart timeImmediate startPolsinelli
New York, NY1 day ago- Select how often (in days) to receive an alert: The Role at a glance: We are looking to add an experienced, motivated operation support manager to our Constellation Culinary Group team in New York, NY. As an operation support manager, you will have the opportunity to...
$159k - $199k
...Apollo uses AI and automation within our support platform, own the execution of that strategy... ...for your domain and partner with your manager for cross‑functional alignment or executive... ...roadmap input. Apply a structured product development methodology to intake, scope,...WorldwideFlexible hours- Overview The Operations Support Manager is responsible for supporting the regional operational team in managing and administering systems, maintaining project files and accounts, assisting in processing Payroll and supporting the broader office through administrative support...Work experience placementWork at office
- Position Summary The Operations Support Manager facilitates system transactions between internal and external customers. This position will... ...position - 80% Speak and hear clearly - 100% Lift office products and supplies, up to 20 lbs. - 20% Stoop, kneel, bend and reach...Work at officeNight shift
$130k - $150k
...Job Description Job Description Demand Generation Manager, Paid Media Our Company: At impact.com we are passionate about our... ...Sales, Content and Design teams to drive scalable pipeline growth, support ABM initiatives, and continuously improve performance through...Work at officeWork from homeFlexible hoursImpact.com
New York, NY21 days ago- ...Description Job Description Job Summary Enrollment & Studio Support Coordinator We’re seeking a dependable, kind, and detail-... ...role, you'll become a key part of our day-to-day operations—managing communications, supporting enrollment, and helping create a warm...Work at office
Inas Ink LLC
Forest Hills, NY22 days ago - ...Responsibilities Assists clients by assessing needs for available support services and facilitates access to program and State plan and... ...above) ~ At least one (1) year of experience working in case management All qualified applicants will receive consideration for...Work at officeWeekend work
YAI
New York, NYmore than 2 months ago $129.84k - $194.76k
...Corporate Secretary and Corporate Governance Legal team provide legal support and guidance to the Boards of Directors and Board Committees of... ...and the Corporate Governance Legal team. Responsibilities Manages the execution, review, processing and tracking of legal...Full timeWork at office- ...Job Description Job Description The Support Coordinator will be responsible for recruiting, interviewing and hiring of caregivers, The Support Coordinator oversees our network of caregivers and confirms the Caregiver's availability to start working on jobs. Knowledge...
Yanet's Family
West New York, NJ29 days ago - ...Job Description Valstro hiring our first support person! The Support Lead ensures... ...clear, and reliable support in day-to-day production use. This role is ideal for someone who... ...ticketing systems, knowledge base, incident management, CRM integrations). Assess trade-offs...Full time
Valstro
New York, NYa month ago - ...and health care environments and, in turn, support better public health outcomes, including... .... Summary of Position: The Project Manager (PM) will be assigned to the Disease... ...information technology service management, product or project, process management, operations...Full timeTemporary workWork at officeMonday to FridayFlexible hours
Public Health Solutions
New York, NY3 days ago $75.9k - $138k
...efficiency, and innovation at scale. Role Summary The Manager, Photo Production - New York will lead a newly established team responsible... ...This role manages a team of producers and coordinators who support the planning, execution, and delivery of campaign,...Catalyst Brands
New York, NY3 days ago$120k - $150k
...Production Manager – Textiles/PPE Location Brooklyn, NY (100% On-Site) Schedule Full‑time, Monday‑Friday day shift Compensation 120,000 – 150,000+ USD per year (based on experience) Key Responsibilities Oversee daily production operations to ensure...Full timeRelocationMonday to FridayDay shiftMedix
New York, NY3 days ago$25.92 - $31.97 per hour
...hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Job Summary The NY Support Center Coordinator will manage the day-to-day operation of our office, all while creating and maintaining an uplifting and positive experience for...Weekly payPermanent employmentWork experience placementWork at officeMonday to FridayFlexible hoursShake Shack
New York, NY2 days ago- Citi is looking for an Ops Sup Group Manager in New York. This senior management role oversees operations support services through effective team management, focusing on risk management and compliance. Key responsibilities include designing strategies to improve efficiency...
$50k - $55k
...About the Job Title: Family Support Coordinator Agency/Program: Freedom Village Status: Non-Exempt, Full Time Hours Per... ...and/or chemical addiction issues. Services include case management; housing placements; independent living skills training; occupational...Permanent employmentFull timeTemporary workMonday to FridayBarrier Free Living
New York, NY4 days ago$26.5 - $28.5 per hour
...Day Hab Support Coordinator Harry Hoffman Day, 62-10 Northern Blvd, Woodside, NY, 11377 - Woodside, NY 11377 Overview Salary... ...schedule for semi-annual and annual planning meetings with care managers, team members, families, and other supports. Ensure meeting minutes...Hourly payFull timePart timeImmediate startFlexible hoursShift workHeartShare
Woodside, NY4 days ago$125k - $160k
...Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers “Best Law Firms”.Position OverviewThe Operational Process Support Manager - Litigation Staffing designs, improves, and supports the operational...Work at office$90k - $115k
A healthcare transportation company is seeking a Senior Manager of Support & Dispatch Operations. You will lead a high-performing team and design operational processes for a rapidly growing startup. The ideal candidate has 4-6 years of relevant experience and a strong...Remote jobFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Production Support Manager. Be the first to apply!
Related searches
- manufacturing manager New York, NY
- finance director manufacturing New York, NY
- financial manager manufacturing New York, NY
- director manufacturing New York, NY
- manufacturing production manager New York, NY
- director of production operations New York, NY
- industrial production manager New York, NY
- manufacturing operations manager New York, NY
- manufacturing project manager New York, NY
- director external manufacturing New York, NY