Director of Service

Service Director

Packer City International is seeking a Service Director to lead the service departments across our five locations in Wisconsin and Michigan’s Upper Peninsula. If you’re an experienced service leader who enjoys developing teams, improving operations, and building customer relationships, we encourage you to apply.

At Packer City International, our goal is to make every customer a customer for life. We believe our employees are essential to that goal. Through teamwork, trust, and communication, we empower our people to take ownership of the customer experience.

Responsibilities

• Lead the growth, performance, and profitability of the service departments at all five locations.
• Ensure compliance with International, Isuzu, and other vendor policies, warranty procedures, and applicable manufacturer standards.
• Review warranty performance, including warranty debits outstanding for more than 30 days, and work with Service Managers to resolve outstanding items.
• Stay current on vendor updates, warranty policies, and product changes. Attend International’s annual service meeting.
• Ensure service operations comply with applicable federal, state, and local requirements, including OSHA, EPA, and hazardous waste disposal regulations.
• Maintain safe, clean work environments at all service locations.
• Hold monthly meetings with Service Managers, provide guidance on their responsibilities, and conduct their annual performance reviews.
• Attend dealership staff meetings as required.
• Identify and secure new service business.

Qualifications

• At least 3–5 years of service management experience required; prior Service Director experience preferred.
• Ability to travel approximately 40–50% of the time among locations in Wisconsin and Michigan’s Upper Peninsula.
• Valid driver’s license and a clean, acceptable driving record required; CDL preferred.
• Strong leadership, team-building, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with dealership management systems (DMS) and Microsoft Office.
• Ability to manage service operations in accordance with dealership guidelines and resolve employee and customer concerns professionally.

Packer City International is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.