Patient Services Coordinator

The Patient Services Coordinator serves as the primary front desk contact, managing patient check-ins, verifying insurance, updating demographics, and scheduling appointments. This role acts as a liaison between patients, providers, referring physicians, and ancillary services to ensure seamless access to healthcare. The coordinator organizes pre-admission and pre-surgery testing, manages medical records accuracy, coordinates referrals, and collaborates with financial services. Strong customer service skills, proficiency in EPIC EMR, and a commitment to patient-centered care are essential. Responsibilities:

• Check in 200-250 patients daily, verify insurance, and update patient demographics.
• Schedule future appointments and assist with surgery, procedure, and ambulatory service scheduling.
• Serve as liaison and advocate for patients to ensure seamless healthcare access.
• Coordinate communication among patients, clinic providers, referring physicians, outside agencies, and ancillary services.
• Organize and facilitate pre-admission and pre-surgery tests, procedures, and appointments per provider or nurse direction.
• Ensure completeness and accuracy of medical records during patient visits, admissions, or procedures.
• Manage flow of documents and information between patients, providers, and payers.
• Address internal referrals promptly according to clinic leadership guidance.
• Collaborate with financial services to confirm financial information prior to appointments or procedures.
• Provide summary and status reports on referral volumes and clinic activities to leadership as needed.
• Participate in quality assessment and improvement initiatives to enhance clinic efficiency.
• Maintain and improve professional knowledge, skills, and compliance with annual learning requirements.
• Consistently utilize the AIDET system and demonstrate patient-centered care, respect, compassion, teamwork, continuous improvement, and leadership.
• Ensure confidentiality and professionalism in all communications and interactions.
• Maintain proficiency in EPIC EMR and MS Office applications.

• Minimum 1 year healthcare (medical) experience or 2 years customer service experience.
• Prior experience with Electronic Medical Records, specifically EPIC EMR.
• Strong customer service skills in a fast-paced environment.
• Proficiency in MS Office (Word, Excel, Outlook).

• Experience coordinating pre-admission and pre-surgery procedures.
• Familiarity with referral management and financial services collaboration.
• Knowledge of AIDET communication framework and patient-centered care principles.

• Must uphold patient, family, visitor, and coworker safety by adhering to clinic protocols.
• Maintain confidentiality and professionalism at all times.
• Work involves managing high patient volumes and multitasking in a fast-paced clinic environment.

• Work schedule typically aligns with clinic hours; shift types may vary based on clinic needs.
• Shift assignments may require flexibility to accommodate patient volume and clinic operations.