Customer Service Representative

Description

Client Service Representative

Androscoggin Animal Hospital – Topsham, ME Pay: up to $20/hr DoE At Androscoggin Animal Hospital , being a Client Service Representative (CSR) means more than answering phones—it means being the welcoming face and calming voice that pet parents count on. You're the connection between loving families and the care their pets need. We're looking for someone who’s compassionate, organized, and thrives in a fast-paced environment. You’ll be an essential part of our team, supporting both our clients and medical staff to ensure every visit feels smooth, warm, and professional.

Schedule:

(TBD, but a general idea listed below)

• When You’d Work: We offer flexible weekday shifts within our business hours (Mon/Wed/Fri: 8–6, Tues/Thurs: 8–5). Saturday availability is required on a rotating basis—our Saturday hours are 8–1.

✨ What You’ll Do:

• Greet clients and their pets with friendliness and professionalism
• Answer phones, schedule and confirm appointments
• Prepare estimates, invoices, and process payments
• Maintain an organized, stocked, and welcoming lobby area
• Support pet owners with compassion during emotional moments
• Educate clients on wellness plans, food, and retail products
• Handle data entry, referral records, and client forms
• Perform opening/closing procedures and end-of-day deposits
• Triage incoming calls and visits to prioritize patient needs
• Ensure accurate patient admissions and up-to-date information

What You’ll Need:

• 1–3 years of experience in a veterinary or human medical front desk role (preferred)
• Strong computer skills (Microsoft Word, Excel, email, etc.)
• Comfort with office equipment (fax, credit card terminal, copier)
• Basic math skills for handling payments and deposits
• Familiarity with veterinary terminology and communication practices
• Clear, calm communication and empathy in high-stress situations
• Great time management and multitasking skills
• Positive, team-first attitude—and a love for pets, of course!

Perks & Benefits:

• Paid Short-Term Disability & Life Insurance
• 401(k) with Company Match (100% up to 3%, 50% up to 5%)
• Medical, Dental, and Vision Insurance (UnitedHealthcare)
• Health Savings Account / Flexible Spending Account options
• Fertility and Family-Building Support through Progyny
• LGBTQIA+ healthcare support via FOLX (for UMR members)
• Employee Assistance Program , including Headspace subscription
• Physical Therapy & MSK Support (Sword Program for UMR)
• Team Member Pet Care Discounts
• DailyPay Access – get paid when you need it
• Generous PTO – sick, personal, vacation
• Referral Bonus Program

About Us:

Founded in 1985, Androscoggin Animal Hospital has served Brunswick, Topsham, and the greater Cumberland County area with compassion and expertise. Our AAHA-accredited hospital offers state-of-the-art care in a warm, welcoming, country setting. We’re proud to be a United Veterinary Care partner , supporting individual hospital culture while empowering teams and building sustainable careers in veterinary medicine. Ready to join a team that cares deeply—for pets and people alike? Apply today and help us make a difference, one tail wag at a time. United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.