Mortgage Loan Officer Assistant

Job Title

Essential Functions:

• Provides a wide range of office services such as typing, data input, file review, customer and employee phone inquiries, filing and other duties as assigned.

• Administrative Support

o Assist Loan Officers with daily administrative duties.

o Schedule appointments and maintain calendars.

o Prepare and organize loan files and supporting documentation.

o Enter and update borrower information in loan origination systems (LOS).

o Maintain accurate records and filing systems.

o Scans documents and correspondence for inclusion into loan application.

o Acts as the liaison between internal and external customers, attorneys, insurance agents and Loan Officers.

o Gathers appraisal checks and coordinates between loan officer and mortgage processor to order appraisals.

o Gathers information to set up CIF for new customers and opening the deposit related accounts.

• Customer Service

o Serve as a point of contact for borrowers during the loan process.

o Answer questions regarding loan application status and documentation requirements.

o Communicate professionally with clients, real estate agents, title companies, and lenders.

o Follow up with borrowers to obtain missing information or documents.

o Follow up and respond to customer and in-house inquiries on transactions and provide quotes as needed.

o Contacts homeowners' insurance agent and provides them with closing dates and mortgagee clause.

o Assist with loan closings by attending closings and getting the required signatures on all loan documents.

• Loan Processing Support

o Review loan applications for completeness and accuracy.

o Collect, verify, and organize borrower documentation such as income, asset, and employment records.

o Assist in ordering credit reports, flood determinations and other required services.

o Monitor loan pipelines and track application progress.

o Coordinate with processors, underwriters, and closing departments.

o Coordinates closing date with attorney, mortgage processor and Loan Officers.

• Compliance and Documentation

o Ensure loan files comply with company policies and regulatory requirements.

o Assist with preparing disclosures and loan-related documents.

o Maintain confidentiality of customer financial information.

o Support quality control reviews and audits.

o Reviews pending mortgage files for proper documentation and collateral.

• Reporting and Tracking

o Generate pipeline and status reports for Loan Officers and management.

o Track deadlines and ensure timely completion of tasks.

o Monitor outstanding conditions and assist in clearing them before closing.

• Perform other duties as assigned or directed.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Exceptional organizational skills and strong attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to work independently to achieve goals and objectives.

• Proficient with Microsoft Office Suite or related software.

Supervisory Responsibility:

• This position does not supervise employees.

Education and Experience:

• High School Diploma or equivalent required. Associate's degree in business, Finance, Accounting or a related field preferred.

• Minimum of two (2) years of experience in mortgage lending, banking, financial services, loan administration, or administrative support required.

• Previous experience supporting Mortgage Loan Officers, Loan Processors, Underwriters, or other lending professionals preferred.

• Working knowledge of mortgage loan products, documentation, terminology, and the residential leading process preferred.

• Strong organizational, customer service, and administrative skills required.

• Valid NMLS license or the ability to obtain licensing within 90 days of hire, if required.

• Experience with Encompass or a similar Loan Origination System (LOS) preferred.

Physical Requirements:

• Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.

• Ability to lift up to 25 pounds.

• Ability to communicate in person, through email or via telephone with customers and staff members.

• Ability to sit or stand for an extended period.

• Specific vision abilities required by this job may include close vision and the ability to adjust focus.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.