Senior Technical Architect, Infrastructure and Cloud

  What you get to do in this role:

The senior technical architect infrastructure and cloud sets direction for how our corporate and cloud infrastructure evolves to support secure reliable scalable and cost-effective business services. As part of the technical architecture team this role connects infrastructure and cloud decisions to enterprise architecture and the broader technology roadmap. The role researches new technologies advises on current solutions and drives improvement including upgrades retirements and replacements. This is a senior individual contributor role that sets direction through standards roadmaps guardrails and architecture decisions. You will not run day-to-day operations or build infrastructure yourself. You will make sure the teams that do have a coherent target architecture practical guardrails and a clear path from where we are to where we need to be. 

Scope 

This role advises on and supports infrastructure and cloud architecture for technologies outside the ServiceNow platform: data centers public and hybrid cloud compute storage networking and connectivity backup and recovery and the infrastructure dependencies of corporate systems. Other teams continue to own the systems they run. This role works with them to shape direction standards and decisions. 

This role does not cover ServiceNow platform instance architecture or configuration or AI and data architecture although it does support the infrastructure that AI and data workloads run on. Enterprise security architecture sits with the security architecture team. You will partner with that team closely as a peer stakeholder in architecture forums. 

What you will own 

• Help define the current-state transition-state and target-state infrastructure and cloud architecture with a multiyear roadmap tied to business priorities risk lifecycle capacity and cost. Help align that direction with enterprise architecture principles and the broader technology roadmap and surface dependencies that affect enterprise plans. 

• Establish reference architectures principles standards and patterns across cloud data center networking compute storage containers and backup. Advise on infrastructure as code and policy as code and support delivery teams in adopting them. 

• Help define cloud governance standards and architectural guardrails for Azure and GCP including account and subscription structure landing zones cost controls and policy as code. Advise teams on operating within them and surface where a guardrail needs to change. 

• Lead infrastructure architecture reviews and provide architecture input on major technical decisions. Help scope proofs of concept and vendor evaluations. Evaluate options document tradeoffs risks and value fit operability and total cost and help drive decisions to closure with accountable stakeholders. 

• Recommend resilience and compliance requirements for high availability disaster recovery backup and recovery and continuity and help align recovery objectives with business criticality. 

• Partner with Security Architecture on resilience compliance and zero-trust so that security requirements are built into infrastructure and cloud standards from the start. 

• Look ahead to AI and ML infrastructure needs including compute capacity specialized hardware data storage and hybrid hosting. Understand the agentic AI patterns such as RAG A2A and MCP that shape those needs. Research emerging technologies that could change how we build and run infrastructure and advise on when to adopt them. 

• Default to out-of-the-box capabilities. Recommend a documented case for any custom pattern or exception and advise on retiring custom solutions where a standard capability will do. 

• Support and collaborate regularly with the DT Integration Core Systems and Product teams to align infrastructure needs dependencies and roadmaps. Advise these teams on the infrastructure implications of their integration core system and product decisions and help plan changes that depend on shared infrastructure. 

• Partner with finance and operations to inform infrastructure economics through capacity planning lifecycle management workload placement and FinOps practices. Draw on incidents capacity trends audit findings and resilience test results to inform standards and roadmaps. 

• Represent infrastructure and cloud in the architecture team and its governance forums including the Architecture Review Board. Build trusted relationships with senior technology and business leaders and mentor architects and engineers. 

Qualifications :

To be successful in this role you have:

• 10 years of progressive experience in infrastructure cloud platform engineering or systems engineering including substantial architecture responsibility for complex enterprise environments. 

• Demonstrated success defining infrastructure and cloud strategy and roadmaps that span multiple technology domains and delivery teams. 

• Deep expertise in several infrastructure domains with enough breadth to make integrated decisions across cloud network compute storage resilience and cost. 

• Strong working knowledge of Azure and Google Cloud Platform (GCP) architecture including landing zones connectivity identity dependencies workload placement and shared-responsibility models. 

• Solid understanding of agentic AI concepts and patterns including retrieval-augmented generation (RAG) agent-to-agent (A2A) communication Model Context Protocol (MCP) and related technologies. 

• Experience integrating disparate systems with a strong understanding of enterprise integration patterns such as APIs messaging and event-driven architecture. 

• Experience defining cloud governance guardrails and standards in a large enterprise and getting teams to adopt them. 

• Experience creating and governing reference architectures standards and architecture decision records. 

• Working knowledge of infrastructure as code and modern automation practices. 

• Ability to evaluate architecture choices on business value risk cost and operational evidence not technology preference. 

• Proven ability to influence senior stakeholders and technical teams without relying on direct authority. 

• Clear written and verbal communication for both engineering and executive audiences. 

• Bachelors degree in a related field or equivalent practical experience. 

Preferred qualifications 

• Experience in a large global regulated or mission-critical environment. 

• Familiarity with IT service management practices including the IT Infrastructure Library (ITIL) and with configuration management database (CMDB) alignment for infrastructure configuration items. 

• Familiarity with enterprise architecture frameworks such as TOGAF or COBIT or equivalent. 

• Experience with release planning using Agile and Scrum practices. 

• Familiarity with AI and ML infrastructure requirements such as GPU and accelerator capacity and with zero-trust architecture. 

• Experience with FinOps technology portfolio management and infrastructure cost modeling. 

• Relevant architecture cloud networking security or infrastructure certifications. 

• Experience guiding vendor strategy or major platform selection. 

JV20

For positions in this location we offer a base pay of $171900 - $300800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time