Program Analytics & Reporting Lead, Bureau of Mental Health

The New York City Department of Veterans' Services (DVS) connects, mobilizes, and empowers New York City's Veteran community in order to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families. Program Analytics & Reporting Lead, Bureau of Mental Health The Bureau of Mental Healths (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. To accomplish this mission, the Bureau of Mental Health contracts for supportive housing, crisis intervention, mental health treatment, care coordination and psychiatric rehabilitation services. The bureau directly operates the Citys court‑mandated Assisted Outpatient Treatment (AOT) program, Single Point of Access (SPOA) to mobile treatment and care coordination, and the NYC Supportive Transition and Recovery Team (NYCSTART) for young adults experiencing a first episode psychosis. The bureau also evaluates mental health services and conducts population level surveys and behavioral health care system surveillance to identify gaps in care and inform decision‑making, advocacy and policy. The Office of Research and Evaluation (ORE) supports Bureau Leadership and Bureau Offices by providing surveillance, needs assessment research, program evaluation, data system development and maintenance, and program data reporting to support the work of the bureau. In addition, it informs the general public through publications and presentations. Duties Lead programmatic data activities including the development of data collection systems, dashboards, reporting, ad‑hoc data analysis, and report writing. Work with program staff to identify business needs and translate these needs into quantifiable data requirements for data collection/management systems. Lead the management of data in our Mental Health Maven Data System. Monitor data quality and initiate QI projects to improve programmatic data. Develop Maven reports and workflows to meet program needs. Lead the processing, cleaning, and preparation of data for analysis. Maintain technical written documentation such as data reports, data dictionaries, data access rules, methods, and business rules. Work closely with program leadership and staff to develop process and outcome indicators to track program performance and inform program operations. Offer ongoing recommendations for data‑driven tracking and refinement of program metrics. Lead the design and execution of data analysis projects to inform program oversight. Using SQL, SAS, or R to clean and analyze program data from multiple sources and generate tables, figures, and reports. Prepare reports and presentations of program performance data; clearly communicate (oral and written) results of analyses to program staff/leadership and other non‑technical audiences. Respond quickly and accurately to ad‑hoc data requests from internal (e.g., Directors, Assistant Commissioner) and external stakeholders (e.g., City Hall, public hearings). Incorporate an equity lens in all aspects of work. Supervise and mentor junior staff. Manage multiple projects and collaborate with interdisciplinary teams. Preferred Skills The successful candidate will have 3+ years full‑time experience processing, cleaning, manipulating, and analyzing large program or administrative datasets using statistical software such as SAS, SQL or R. Experience supervising a team of data analysts preferred. Experience working with relational databases preferred. Experience with Power BI or similar data visualization tools preferred. Possess project management skills as well as an ability to easily adapt to multiple programmatic and/or functional areas. Highly motivated, creative, flexible, able to work independently and collaboratively, able to handle multiple and diverse work assignments. Self‑starter with ability to follow‑up effectively and manage multiple priorities. The candidate will have excellent written and oral communication skills, and experience with scientific writing. Competency in the use of Microsoft Word, Excel, and PowerPoint is needed. Prior experience in Mental Health and Substance use program analytics and evaluation a plus. Benefits Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your balance. For more information, please visit the U.S. Department of Education website ( Benefits: City employees are entitled to unmatched benefits such as: a premium‑free health insurance plan that saves employees over $10K annually, per a 2024 assessment; additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund; a public sector defined benefit pension plan with steady monthly payments in retirement; a tax‑deferred savings program; and a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. Job Security: You could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Requirements For Assignment Level I (only physical, biological and environmental sciences and public health) a master’s degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health. To be appointed to Assignment Level II and above, candidates must have: 1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full‑time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; 2. A master’s degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full‑time research experience in the appropriate field of specialization; or 3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least a master’s degree in an appropriate field of specialization and at least two years of experience described in “2” above. Two years as a City Research Scientist Level I can be substituted for the experience required in “1” and “2” above. NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year. Experienced (non‑manager) The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr Empowered Cities