Warehouse Fulfillment Manager (Pharmacy)

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them. If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you. At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don’t meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply! WHO WE ARE LOOKING FOR Warehouse Fulfillment Manager As the Warehouse Fulfillment Manager (Pharmacy Operations Manager), you are a key member of the Vetsource Pharmacy Operations team, driving excellence across the Workflow, Receiving/Inventory, and Production domains. You will ensure that pharmacy workflow, shipping and receiving, process compliance, and service levels are met by tracking and monitoring Key Performance Indicators (KPIs). You will direct the planning, managing, and delivery of training for Workflow, Receiving/Inventory, and Production personnel in accordance with Standard Operating Procedures and Protocols to maintain safe, efficient, and accurate order fulfillment and tight inventory control. Additionally, you will assist the VP of Pharmacy Operations in developing and expanding the order fulfillment infrastructure, including reviewing metrics and providing analysis to drive innovation. This position is an on-site role based at our Pharmacy Warehouse in Harrisburg, PA. This is a full time position typically scheduled within our operating hours of Monday-Friday between 6:30 am and 5:00 pm ET and Saturdays from 7:00 am-3:30 pm ET. WHAT YOU'LL DO Pharmacy Workflow Lead division meetings and attend pertinent department meetings Ensure the division functions smoothly and meets its daily/weekly goals Collaborate with various team to build efficiency and resolve issues within the division Assist the VP of Pharmacy Operations with the development and expansion of the order fulfillment infrastructure Assist the Pharmacist in Charge with the annual review of Standard Operating Procedures Receive/Overstock and Replenishment Drive projects and best practices in scheduling, unloading, storing, and replenishing inbound material Ensure receipts are processed promptly for all types of receipt transactions Ensure the successful completion of Inventory Cycle Counts and Annual Physical Counts Organize random replenishment audits to ensure they are compliant Production Continuously streamline work order creation and production workflow to improve productivity Recommend fixtures and automation alternatives to improve productivity and yield Work closely with various system support teams to ensure smooth operations Supervisory Responsibilities: Manage the pharmacy technicians and clerical staff of the Pharmacy Operations division Make employment decisions such as hiring, dismissal, disciplinary action, and promotions Resolve conflicts and issues within the team in a timely and fair manner, escalating concerns as necessary Maintain a safe work environment by adhering to regulations, e.g., OSHA,NIOSH WHAT YOU BRING 6+ years experience in fulfillment or distribution operations 5+ years management experience in a warehouse fulfillment environment Current valid Pharmacy Technician certification OR ability to obtain licensure within 90 days of employment Experience managing associates with team-building, coaching, discipline, and staff development Strong communication and conflict resolution skills in a highly collaborative environment Excellent computer skills including ERP, WMS, and Order Management software proficiency Strong organization, time management, and problem-solving skills Preferred Experience and Qualifications: Lean or Six Sigma Certification Project coordination experience and space planning/optimization skills Experience in a mail order/veterinary pharmacy or desire to work in a specialist pharmacy environment WORKING CONDITIONS An environment where dogs are present, if in the office Lifting and shelving items weighing up to 50 pounds repeatedly Ability to work standing on pressurized concrete for long periods of time Occasionally stooping, lifting, and/or bending Occasionally reaching overhead and using a step ladder WHAT CAN YOU EXPECT FROM VETSOURCE In addition to an inclusive and welcoming culture, Vetsource also offers: Competitive pay and benefits including medical, vision*, dental, and life insurance Employee Assistance Program Pet insurance* and Virtual vet care PTO, Holidays, Floating Holidays, and Volunteer Day Retirement Savings Plan (401k/ RRSP) with employer matching program Paid parental leave Flexible scheduling and remote work where possible The opportunity to join one of our Associate Resource Groups, and fun company events! For Canadian based associates these specific benefits are not included* OUR VALUES Vetsource is proud to be part of Mars Science & Diagnostics, a division of Mars Petcare—a family-owned organization rooted in the belief that pets make the world a better place. Our unified culture is built on a foundation of veterinary excellence and guided by a shared vision, inspiring everyone to create A Better World for Pets™ — a world where pets are healthy, happy, and welcome. Today, Vetsource drives the future of pet health centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom. These principles define how we work, how we treat one another, and how we serve the veterinary community, ensuring a culture where every associate has the opportunity to thrive. Pay range (US based applicants): $95,133 - $107,000 (annualized) Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity. The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. The background check will only be initiated after a conditional offer of employment has been made and will be subject to an individualized assessment, as required by law. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email View email address on click.appcast.io, or if you have general questions relating to this process. No agencies please. We are an equal opportunity employer. Vetsource is an E-verify employer. At Vetsource, we’re committed to providing the tools that veterinarians need to thrive in an increasingly competitive landscape. And we’re just as committed to creating a supportive, inclusive, and rewarding environment for associates to thrive in. Vetsource is an E-Verify employer.