Financial Services Representative

Education:High School Diploma (or GED or High School Equivalence Certificate)Customer service experience preferredFinancial institution experience preferredKnowledge:Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employeesMathematical skillsProficient with Microsoft OfficeStrong communication skillsStrong organizational skillsDetail oriented, high degree of accuracyCompetent with computers (Windows-based operating system), telephone, 10-key and other office machineryAbility to work in a fast-paced environment & under pressure as neededAbility to make sound decisions. This may include making on the spot decisions regarding customer transactions, weighing customer satisfaction issues with the Bank's risk.Ability to think through and rationalize decisionsFamiliar with banking regulations as it relates to new accountsEnglish language knowledge. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammarTasksProvide excellent customer service while maintaining a high degree of accuracy and professionalism.Open new accountsAssist customers with debit card replacements and disputesIssue new debit cardsProcess check ordersProcess stop paymentsInitiate Fresh Start plan for customersPerform Teller duties when the need arises and use this as an opportunity to enhance the banking experience for new customers.Answer incoming phone calls in a friendly and professional manner.Resolve problems or discrepancies concerning customers' accounts.Promote the bank's services, answer customer questions, and promote other bank products and services.Answer basic customer inquiries regarding products while complying with disclosure requirements, regulations, and consumer privacy policies.Verify and examine information on new account applications during detailed interactions with bank customers.Always make a customer feel appreciated by thanking them for their business.Participates in special projects as assignedOther duties as required #J-18808-Ljbffr Paycom